Director of Practice Management

Posted by: South End Community Health Center

Boston, MA, US

South End Community Health Center is looking for a Director of Practice Management

Responsibilities: manage day-to-day operations of the Patient Services department, and manage provider schedules to ensure optimal health center coverage. Patient Services includes registration, call center, referrals, insurance coordination, and medical records. Other responsibilities include: supervise and train staff in all functions, including health center processes and protocols and customer service techniques; ensure cross-coverage of department resources to maximize patient flow and satisfaction; develop standards and performance metrics for department roles, in order to improve personal and department performance. Provide assistance and information to patients to ensure effective patient relations; investigate and proactively resolve patient complaints, grievances, and incidents. Produce, analyze and prepare productivity and other operations reports; maximize accurate data collection and revenue through collaboration with Medical, Quality, Billing, and Community Programs. This position reports to the CMO.


Bachelor’s degree required; Master’s Degree in management, health care administration or related field preferred, 3-5 years experience in a health care setting, 3-5 years of supervisory experience, Minimum 2 years experience in Physician Practice Operations. Excellent communication and organizational skills. Strong customer service and training skills, strong analytical and problem-solving abilities. Must have EMR experience, OCHIN Epic preferred.Expertise in Word, Excel, and PowerPoint.

South End Community Health Center offers competitive salaries and benefit package including; earned time off, paid holidays, health and dental insurance, tuition reimbursement, 403(b) retirement plan with match and discounted T Passes.

To apply for this position:

Email your resume with salary requirements

Fax to: 617-425-2081

South End Community Health Center

1601 Washington Street, Boston, MA 02118

Equal Opportunity Employer


Via:: Idealist