Scattered Site Supervisor – Individual Services

Posted by: Heading Home

Charlestown, MA, US

Organization Overview: For four decades, Heading Home has effectively pioneered programs to end homelessness in Greater Boston. As our name reflects, we believe that a stable home provides the optimal foundation to get back on track, so our programs focus heavily on assessment, engagement, individual goal-setting and securing permanent housing for our clients as quickly as possible. We provide emergency, transitional and permanent housing and support services such as life skills, financial literacy, and job training to homeless and formerly homeless families and individuals. Our model of providing housing together with critical services works: For ten consecutive years, 90+% of the residents in our permanent housing programs have remained successfully housed a year later.

Heading Home is a dynamic place to work. We pride ourselves on being a learning organization and this means utilizing best practices in the field of service delivery with the populations that we serve. We work in close collaboration with other service providers and training resources to ensure that our staff, through interactive learning, evidenced-based approaches and a strengths-based model, are poised to achieve the best possible outcomes for our clients. If this approach is one that you share, please consider joining our team. Learn more about Heading Home here:

JOB TITLE: Scattered Site Supervisor

Location: Charlestown

Reports to: Program Manager

Status: Full Time, 40 hours a week, Exempt

Overview: The Scattered Site Supervisor oversees and provides support for Case Managers who provide direct service to individuals in permanent supportive housing. Responsible for monitoring required documentation is complete and within program specifications. Maintains and monitors client records and ensures client confidentiality. Manages crisis and refers to appropriate resources as needed. Adheres to all agency program policies, procedures and rules; participates in and conducts regular meetings, as necessary; works closely with the Program Manager to provide oversight and direction of the program, and to ensure on-going support to case managers. QUALIFICATIONS: BA Required, MA degree preferred; a minimum of two years working with homeless individuals. Experience with addictions and substance abuse treatment is preferred. Two (2) years supervision and team building experience required. Valid Massachusetts’s Driver’s License is required.

Essential Skills: Knowledge of community resources; Able to exhibit sound case management concepts and exercise good judgment; ability to manage multiple tasks; ability to work both individual and as a contributing member of a team; and, ability to relate to persons of diverse backgrounds and functioning levels.

Via:: Idealist