Case Manager, Advocacy Counselor for United Friends of the Children

Posted by: United Friends of the Children

Los Angeles, CA, US

Case Manager, Advocacy Counselor

POSITION OVERVIEW Reporting to the Clinical Supervisor, the Case Manager, or Advocacy Counselor (AC), carries a caseload of up to fifteen 18-24 year old former foster youth. The AC’s primary objective is to build meaningful relationships with his/her youth in order to provide them with the support and guidance necessary to reach their educational, career, and personal goals.

The Advocacy Counselor will work standard business hours Monday-Friday (except Tuesdays from 12-8pm) and weekends and evenings as necessary. The Counselor will be based out of UFC’s downtown office but will work remotely multiple days per week from UFC’s housing sites across LA County.



  • Support and guide the residents while maintaining an advisory relationship based on trust and respect.
  • Promote personal growth, independence, responsibility, and accountability among the residents in the housing program and inspire them to reach their full potential.
  • Work with assigned residents to develop a thorough and individualized case plan within the required time frame.
  • Meet one-on-one with residents on caseload on a weekly basis to discuss goals related to career, education, mental/physical health and basic life skills including budgeting and finance.
  • Facilitate the move-in procedure including completing paperwork and coordinating with Property Management regarding apartment readiness.
  • Work closely with the Property Management team to insure that AC’s assigned residents are paying rent and maintaining their housing units in accordance with program rules.
  • Conduct needs assessments, coordinate resource referrals and connect youth to services through effective case management.
  • Give regular feedback to residents regarding their progress with respect to their case plan.
  • Monitor residents’ adherence to program rules and institute and enforce improvement plans where necessary.
  • Provide crisis intervention assistance and personal counselling as needed.
  • Attend community building activities in order establish and maintaining relationships with Pathways youth.
  • Meet weekly with Clinical Supervisor to discuss case planning, progress with residents and any problematic cases.
  • Participate in Life Skills classes as needed on a weekly basis.
  • Guide residents through the transition from the program assisting them with developing a proper exit plan into a permanent/stable housing situation.

Documentation and Outcomes

  • Track and document all service efforts made on behalf of youth in UFC’s database within a week of each effort’s occurrence.
  • Continually expand and update professional and technical knowledge within the education, foster care, and case management fields.
  • Using a strengths-based and solutions-focused approach, track youths’ progress towards achievement of the Pathways Program milestones and work with the Pathways Team to develop interventions for youth as problems arise.
  • Analyze caseload outcomes and trends and work with Pathways team to improve program model and service delivery.

Program Selection

  • Work closely with the Intake Coordinator during the application and review of potential candidates.
  • Participate in review of potential candidates to determine their appropriateness for the program.

General UFC Responsibilities

  • Act as a role model within the organization to uphold and implement UFC’s organizational values
  • Embrace program evaluation that leads to excellence and impact
  • Build effective and empowering partnerships with the youth, community and each other
  • Create a fun and exciting environment that inspires learning and innovation
  • Communicate openly, honestly and with humility across all groups
  • Work together as one organization


  • MSW or related Master’s level degree.
  • 3+ years post-graduate case management experience with a similar population in a relevant setting.
  • Excellent knowledge of substance abuse and mental health issues preferred.
  • Ability to work collaboratively and cooperatively as a member of a multi-disciplinary service team. Conveys thoughts and ideas clearly, listens well, communicates in a solution-oriented manner and incorporates others’ views into work.
  • An understanding and sensitivity to issues concerning former foster care youth from diverse cultural and ethnic backgrounds.
  • Strong problem-solving and crisis intervention skills.
  • Establishes and cultivates respectful relationships with people from diverse backgrounds.
  • Holds self accountable, sets high expectations for self and others, works both independently and collaboratively and relates tasks to organizational values.


  • Travel in L.A. County required. Must have valid California Driver’s License and an insured and reliable vehicle.

Read more here:: Idealist