School Support Coordinator

Posted by: National School Climate Center

New York, NY, US

The National School Climate Center (NSCC) is devoted to creating safe, equitable schools that enable children to become high achieving students and positively engaged adults. The primary focus of NSCC’s current sales and marketing efforts involve promoting the Comprehensive School Climate Inventory (CSCI), supporting the launch of the new School Climate Resource Center (SCRC), and providing guidance on linked services to K-12 schools, districts, and State Departments of Education. This Entry Level position will be responsible for two major activities:

  1. leading the administrative process that supports schools in administering the CSCI and using the SCRC to guide their improvement work.
  2. Collaborating with the School Support Manager and COO on outreach and engagement efforts with existing and new school networks.

The School Support Coordinator will report to the COO and work closely with the Marketing and School Support Manager, the Senior School Support Coordinator, and other key members of NSCC’s staff. He/she will join a growing, creative, knowledgeable, and dedicated team of professionals who are committed to improving students’ lifelong success.

Responsibilities include:

 Support all mass e-marketing of NSCC through online communication programs and social media as well as researching new outlets to reach desired demographics.

 Support the Marketing Manager and COO in executing the sales and marketing plan to promote NSCC’s services to schools nationwide, including defining new outreach opportunities and participating in community presentations.

 Initiate new sales outreach efforts, oversee and analyze responses, and follow-up with interested schools/contacts to provide detailed information.

 Track all progress of schools through the SCRC and CSCI process, including maintaining records, creating online portals for new clients, providing necessary support materials, generating and analyzing final reports, and managing customer support along with the School Support team.

 Maintain strong, positive relationships with existing clients and build opportunities for networking and collaboration through these connections.

 Update existing support materials and create new informational documents, as needed

 Conduct follow-up interviews with clients and develop “best practice” guidelines for future clients in collaboration with the School Support Manager.

 Perform duties in a timely and efficient manner and work on special projects, as identified and assigned by the COO.


Bachelor’s degree required. Applicants must have excellent communication, phone skills, and an interest in school/community-based support. The ideal applicant will be a self-starter who is extremely organized, highly-motivated and able to work independently as well as part of an enthusiastic team. Strong marketing knowledge/ experience and an interest in using data to support school improvement are preferred, and applicants must have an aptitude for learning multiple systems/ technology resources quickly. Proficiency with Salesforce CRM database, InDesign, Adobe Suite, Constant Contact, and/or some graphic design skills a plus.

Experience in K-12 schools preferred, but a passion for education is essential.

Read more here:: Idealist