Consultant: Employee Wellbeing Services

Posted by: War Child

London, United Kingdom

War Child is an International charity with national and international employees working in the UK, Afghanistan, Central African Republic, Democratic Republic of Congo, Iraq and Jordan, with plans to expand to Yemen and Uganda.

War Child recognises that employees are affected by personal and work related stressors, and is committed to provide a safe and healthy workplace. With employees living and working in volatile and sometimes insecure environments, War Child has a duty of care to ensure that staff are supported through a professional wellbeing programme.

The service provider is expected to deliver services complementing War Childs’ wellbeing programme as follows:

  1. Scope

Unless otherwise indicated, the services hereunder cover all War Child employees globally.

  1. Assessment

The service provider offers an organisational health assessment tool, that provides a clear analysis and recommendations for employee wellbeing in War Child.

  1. Planned Individual Counselling

The service provider will deliver scheduled individual counselling sessions via telephone, skype or other means of communication. If possible, and depending on the location of the employee, appointments should be made face to face.

Individual counselling may be requested for personal or work related factors corresponding to the following topics:

  • Mental Health
  • Substance Abuse
  • Sexual Harassment and Bullying
  • Family and Relationships
  • Stress

Each staff may take up to six (6) sessions per annum, starting from the day of first session held.

  1. Emergency Counselling

The service provider will be available 24/7 to respond to emergencies, and unforeseen situations that require immediate attention, which fall under the category of individual counselling.

5. Crisis and Trauma Support

The service provider will be available 24/7 to respond to and deliver support and follow up during and after a traumatic event, or an ongoing crisis experienced by War Child employees and their families.

The service may include (but is not restricted to) individual and group debriefing sessions, follow up counselling sessions, and in-country visits.

6. Advice and consultation

The service provider will advise, upon request, the Head of People and Achievement on any employee wellbeing measures to be taken to ensure employees and their families are cared for. This may include consultation on the War Child wellbeing programme, and contributions towards the crisis management plan.

7. Reporting

The service provider will report to the Head of People and Achievement:

  • Monthly, on the number of individual counselling sessions, demographics (gender, location, contract type etc.) of employees using the service, nature of sessions, sources of stressors etc.
  • On crisis and trauma support provided, within one (1) month of occurrence. Information should include demographics of people affected, nature of event, measures taken, interventions completed, recommendations etc.

8. Training

The service provider offers a range of high quality training courses aimed at building manager and employee capacity. This may include but is not restricted to, building resilience, stress management, and mental health awareness.

9. General

All services must be provided by fully qualified and BPS (or equivalent) registered Psychologists. Services related to non-mental health factors, may be provided by a qualified and BACP (or equivalent) registered Counsellor or Psychotherapist.

The service provider should have extensive experience working with International organisations, and people based in countries affected by armed conflict.

The service provider should be able to offer services in different languages, suitable to the countries War Child operates in.

The service provider must demonstrate cultural sensitivity towards employees of different backgrounds.

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