Jordan: Information and Communication Technology (ICT) Officer

Organization: Norwegian Refugee Council
Country: Jordan
Closing date: 22 Sep 2016

Are you structured, result oriented, and holder of a university or a higher Diploma Degree? Do have minimum 2 years of experience in office set-up and providing IT basic support?

Do you speak fluent English and interested in working in a challenging and complex context with one of world most effective and respected Humanitarian Organizations?
We are looking for an Information and Communication Technology (ICT) Officer to our Middle East Regional Office in Amman.

Region Background:

NRC in the Middle East is responding to the Syria and Iraq crisis, assisting refugees in Jordan, Lebanon and Iraq as well as the displaced. NRC also works in Palestine and with Palestinian refugees in Lebanon. NRC works in shelter, emergency distributions, education, water and sanitation and legal assistance. Our response on the ground has grown rapidly with the dramatic rise in displacement and we now have over 3,000 staff members working on the NRC regional response.

Purpose of Position:

The ICT Officer providing technical support to all NRC staff in location, helping develop and implement IT standards and policies, and provide technology support and solutions to meet the needs of the organization. The ICT Officer will help in implementation and management of the software applications and hardware infrastructure that support NRC operations.

Our Ideal Candidate:

Someone who is looking for his next challenge in a complex and volatile context. Excellent communication skills in spoken and written English and Arabic, a customer oriented person and able to work under pressure.

Desktop support experience, Knowledge with Microsoft technologies, Ability to adapt to policies and procedures, and basic networking troubleshooting.

Job tasks and responsibilities:

  1. Installing, configuring, and maintaining of computer systems, computer networks and applications;

  2. Troubleshooting of system and network problems and diagnosing and solving hardware or software incidents;

  3. Supporting the roll-out of global ICT initiatives and/or locally adopted solutions;

  4. Prioritising and managing of current incidents and support requests;

  5. Preparation of operating budgets based on estimated and actual expenditures for ICT systems and support needs for their locations.

We offer a 12 months contract.

Salary/benefits: According to NRC’s salary scale and terms and condition.

Note: NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.

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How to apply:…

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