Business Production Analyst/Project Manager

Posted by: City of Cambridge

Cambridge, MA, US

Reports to the City Clerk and is responsible for analyzing and evaluating the current operations of the City Clerk’s Office. The City Clerk is the official record keeper of the City of Cambridge records for vital records (births, marriages, domestic partnership, and deaths), City Council records, and business and professional certificates. The Business Production Analyst will work with staff to review procedures, identify improvements to procedures and customer service with the use of information technology and implement technology improvements and updates. The work includes assisting customers with requests for vital records, work with historic records and City Council records.

Specifically, duties and responsibilities include, but not limited to, the following:

  • Analyze systems and workflow, identify and implement improvements to the functions of the City Clerk’s office with particular focus on new technologies
  • Recommend and manage system implementations, upgrades and improvements
  • Coordinate the implementation of selected projects and programs, including staff training
  • Provide information, referral and technical assistance to City departments including IT and Finance
  • Create, maintain and provide regular updates to information pertaining to the City Clerk’s Office and its functions and to related databases
  • Create an inventory of all City records held in the possession of the City Clerk’s Office
  • Update and maintain the City Clerk’s website
  • Interface with the State Department of Public Health on the state computer program of vital records for births and deaths (VIP)
  • Perform day to day office operations as required
  • Manage multiple tasks as needed
  • Perform other duties as assigned by the City Clerk, Deputy City Clerk or Operations Manager

Three to five years’ experience in providing technical support, testing and implementation of computer information systems and automated processes. Proven experience in project management and implementation of software and/or hardware projects. Strong interpersonal and communication skills, both written and verbal, required. Demonstrated documentation and troubleshooting skills. Ability to work in a team environment and handle multiple tasks. Experience with vital records or records management preferred. BS in Information Technology or related area preferred.

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