Senior Services Manager

Posted by: Center on Halsted

Chicago, IL, US

Essential Functions:

Coordinate program activities, outreach and growth for the Senior Programs based on a holistic wellness model. Provider referrals and case management to patrons as needed.

Job Description


  1. Design programs to meet the needs and interests of patrons
  2. Implement, evaluate, and provide support for all Senior Programs
  3. Oversee congregate dining meal program and ensure compliance with the Golden Diners program requirements
  4. Recruit, train, and supervise congregate dining volunteers and recreational programming volunteers
  5. Develop and oversee program and events budgets
  6. Serve as an agency representative to appropriate community groups, agencies and organizations
  7. Prepare monthly reports on program activities
  8. Supervise interns and/or senior employees. Identify areas of staffing needs, and seek out cost-efficient ways of filling those needs utilizing volunteers, interns or senior employees
  9. Utilize the database MySeniorCenter to maintain accurate records and to prepare monthly reports on the program participation of patrons and volunteers
  10. Coordinate the provision of wrap around services and referral services to patrons
  11. Work with communications staff to develop marketing materials for Senior Service programs and the monthly calendar
  12. Provide ongoing cultural competency training for staff, volunteers, interns and service providers
  13. Conduct outreach activities to promote the Senior Services to other service providers
  14. Work with operations staff to ensure that the physical space is accessible for older adults and is arranged in accordance with the requirements for programs
  15. Observe existing policies and procedures and develop new policies and procedures as required
  16. Coordinate the creation, distribution and evaluation of patron satisfaction surveys
  17. Facilitate regular communication with patrons and volunteers
  18. Participate in conferences as they relate to senior services
  19. Other duties as assigned
  20. *
  21. * Skills/Qualifications:

Program Development – ability to design programs to meet the needs and interests of the SAGE patrons

Results – proven track record of exceeding goals and bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis wisdom, expereince, and judgement and the ablity to balance the delivery of programs against the realities of a budget; program solving, program manangement, and creative resourcesfulness

Strategic Vision and Agility – ablity to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan

Leadership and Volunteer Management – exceptional capcity for managing an leading volunteers; ablity to motivate and engage volunteers; cacacity to enforce accountablity; ability to develop and employ stategies to empopwer volunteers

Action Oriented – enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation

Time Management– ability to manage multiple projects simultaneously and to meet deadlines

Personal qualities of integrity, credibility, and commitment to the mission of Center on Halsted

Flexible schedule – ability to work on Saturdays and some weekday evenings

Lesbian, gay bisexual, transgender sensitivity – demonstrates proficiency on the unique needs of LGBT older adults

HIV awareness – previous experience working the HIV-positive community and training on HIV transmission and prevention helpful

Communication skills – excellent verbal and written ability; bilingual skills (Spanish / English ) highly desirable

Bachelor’s degree in human services or related field at minimum, Master’s degree in human services or related field preferred

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