Capacity Building Senior Project Manager

Posted by: International Rescue Committee

Amman, Muḩāfaz̧at `Ammān, Jordan

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.


The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 1,250 staff in the region, IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary: In response to the need for effective capacity building of staff inside Syria, this position will build on the education, knowledge, and practitioner network resources generated by the DFID remote-management capacity building project, work completed by the Regional Research Monitoring Manager, as well as cross-border teams’ work.

Major Responsibilities:

Coordinate production of learning materials appropriate for remote (virtual) and non-remote instruction

  • Building on existing knowledge, work with appropriate leadership and peers to identify and prioritize topics and resources for remote capacity building that address the immediate need while keeping in mind long-term sustainability and scalability ensuring the most effective methods to ensure learning outcomes are achieved
  • Collaborate with staff and subject matter experts to continually gather additional needs, evaluate priority and relevancy
  • Liaise with country program partnership focal points to identify partner priority support areas
  • Coordinate the technical design and development of e-learning resources and tools based on the established priorities
  • Work with subject matter experts to assist in visualization of the finished product
  • Conduct content mapping to identify existing learning materials on each topic
  • Coordinate efforts to “know the learner” to ensure acceptability of each topic/resource within both IRC and partners
  • Liaise with vendors to develop multimedia deliverables for online training courses (videos, e-learning courses, games)
  • Apply tested instructional design theories, practice and methods to guide development
  • Create digital graphics, animations, sound, video, photographs and images as needed to support resource development

Support and coordinate remote and non-remote training

  • Ensure the documentation and recording of capacity building efforts
  • Working with the regional M&E team and IRC partnership staff, establish and manage a system to evaluate the success of capacity building efforts
  • Understand and work to overcome the technological limitations in the region to ensure that capacity building resources are widely available, accessible, and useful
  • Support XB teams to conduct capacity building of staff inside Syria
  • Identify bottlenecks in development of e-learning resources, and solutions for overcoming them
  • Coordinate remote training sessions as needed
  • Keep up-to-date of emerging trends in instructional design, learning technologies, and remote skills training practices
  • Manage IRC’s finance, supply chain and HR systems to facilitate resource development including contracts for vendors and freelancer developers, and payment for all deliverables.

Manage Capacity Building Resources / Content Library

  • Build up a library of appropriate content and resources
  • Identify and source content from existing agencies and remain current on industry practices
  • Manage translation of existing content and resources where needed
  • Administer remote learning platform, including user management, content availability, and basic user support.
  • Ensure partners can access the library and liaise with country program partnership focal points to ensure partners are aware of available resources and how to access them

Develop and maintain internal and external relationships

  • Maintain relationships with internal colleagues, including technology, operations, HR and programs staff from the regional and cross-border teams
  • Maintain a roster of appropriate vendors with expertise in virtual instructional design and digital communications
  • Build and maintain relationships with external capacity building entities and IRC partners to drive quality, standardization, and innovation
  • Collaborate with headquarters teams to leverage existing professional development initiatives and resources such as the IRC Learning Portal.
  • Liaise with Director of Partnership and Capacity Strengthening and Country Program Partnership Focal Points to ensure responsiveness to partner priorities and needs

Job Requirements:

Work Experience:

  • Experience in the design, development and delivery of learning solutions, including sourcing and negotiating with vendors
  • Previous experience working with Syrians preferred; knowledge of the region/context required
  • Minimum 3 years of relevant experience

Demonstrated Skills and Competencies:

  • Good communication and relationship management skills
  • Strong attention to details
  • Ability to coordinate with multiple actors
  • Ability to flex, adapt and persevere as deliverables and priorities change
  • Ability to identify the most appropriate pedagogical methods to achieve the desired learning outcomes
  • Strong project management and coordination skills a must
  • Excellent interpersonal, influencing and negotiation skills
  • Excellent project management, strategic thinking and tactical implementation skills
  • Ability to listen and respond with empathy
  • Ability to balance best practice with practical solutions
  • Ability to work with web-based portals and mobile tools essential

Language Skills:

  • Arabic is preferred

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons

Working Environment: Standard office working environment with some travel in the region. Role currently based in Amman but could also be based in Beirut or Antakya.

Returning National Candidates:IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Syria Response Region has introduced an attractive remuneration package. The package includes competitive compensati on, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.

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