Jordan: MSF is looking for a Learning Program Manager (Position based in Amman)

Organization: Médecins Sans Frontières
Country: Jordan
Closing date: 20 Jan 2017


Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

The MSF movement is built around five operational directorates supported by MSF’s 21 sections, 24 associations and other offices together worldwide. MSF OCBA is one of those directorates. The operations are implemented by field teams and the mission coordination teams; together with the organizational units based in Barcelona, Athens and decentralised in Nairobi, Dakar and Amman. The field operations are guided and supported by 4 Operational Cells, the Emergency Unit and other departments supporting operations.

MSF OCBA has set up its Middle East Unit based in Amman. The Unit comprises 1) the regional cell for the Middle East, which provides operational and technical support to MSF OCBA’s medical and humanitarian programs in Iraq, Jordan, Palestine, Syria, Turkey and — from the second half of 2017 –Yemen; 2) the Amman Center for Humanitarian Medicine, a center of operational research and training that will strengthen the operational capacity of medical actors in the Middle East and will also host some technical referents.

The Center for Humanitarian Medicine will offer the space for MSF staff, staff from national and international NGOs, medics, staff from ministries of health and researchers to gather and work together promoting innovation and collaboration in the field of humanitarian medicine. The Center will develop four types of activities: training, operational research, support to innovation and will serve as a convention center, and will also use the findings and results from all activities for advocacy at all levels. Through these activities, the center will:

§ Contribute to develop — in cooperation with other medical and humanitarian actors in the region — new operational models and technical capacities to respond to medical gaps.

§ Create stronger links and new spaces for operational collaboration between MSF and regional actors, allowing all of them to learn from each other.

§ Strengthen the capacity of other medical and humanitarian actors to respond to the humanitarian crisis in the region by sharing and exchanging expertise.


In collaboration with the learning unit, medical and logistic departments and external institutions, the Amman Center will identify the main learning needs of MSF staff, medical staff from MSF-supported facilities, MoH staff and staff of regional civil society organizations from countries in the Middle East, regarding the fields of specialization identified as priority for the Middle East Unit – Health Surveillance, Remote Support ot Hospitals, Mental Health, Non-Communicable Diseases and War Wounded and Emergency Circuit — and regarding specific fields where MSF already has experience. It will conduct the relevant training activities through in-class trainings which will be organized in Amman and in other cities in the Middle East and online trainings, blended learning and mobile learning programs. The Center will aim to organize as well internships and mentoring programs according to its capacity. The Center will have one training room available and coordination and complementarity with other OCs is expected.

At the same time, the Amman Center will regularly organize workshops, roundtables, conferences and seminars related to the medical-operational objectives that will foster the collaboration with medical and humanitarian actors in the region.

The Learning Program Manager, working under the supervisor of the Head of the Middle East Unit, is responsible for the identification of learning needs in the region, identification of available resources, adequate execution of learning and training processes of the Middle East Unit and the development and implementation of training programs under his/her responsibility looking at providing quality learning solutions that meet MSF OCBA learning needs.

He or she will as well suppor the Head of the Middle East Unit in the organization and planning of conferences, workshops and roundtables on the themes identified and agreed with the Head of the Middle East Unit.

The Learning Program Manager will also contribute to the smooth collaboration, exchange of information and learning — in each of the fields of specialization of the Amman Center — among other activities in the Center in addition to training, such as operational research, innovation and conferences. Under the supervision of the Head of the Middle East Unit and in collaboration with other Middle East Unit members, the Learning Program Manager will make sure that all program components are well integrated and staff and programs learn from each other.

Main responsibilities and activities


In coordination with OCBA’s Learning Unit, Medical Department and Logistic Department, as well that in collaboration with external institutions, the Program Manager will be responsible of

A.1 External Training


§ Contributes to design and develop a Learning Needs Assessment Plan and tools to identify the existing and future learning needs regarding humanitarian medicine in the region, both internal to MSF (OCBA and other Operational Sections) and of other actors in the region: Syrian hospitals, Syrian NGOs, International NGOs…

§ Identifies and maps learning and training resources available in the region, and maintains an active networking with reference training and education institutions and providers.

§ Looks for opportunities for alliances and partnerships that can enrich the portfolio of available MSF OCBA learning solutions and resources.

§ Contributes to design a training plan to be implemented in the region by the Amman Center for Humanitarian Medicine in collaboration with other partners.

§ Explores and promotes (in coordination with the Learning Unit) innovative learning/training solutions (including the development of blended programs) that respond to learning needs of the learners (both MSF and non MSF), as well to their personal characteristics and the specificities of their job contexts.

§ Promotes the creation of a positive learning culture where work-based learning elements are valued and individuals adopt a proactive and responsible approach towards self-learning and also supporting others in the organization.

§ Plans required human and financial resources and project development stages and task.

Training Development

§ Coordinates the design, development and organization — in collaboration with subject matter experts and technical referents – of new or revised training programs and other learning solutions, considering different learning modalities and methodologies.

§ Manages implementation of training events and oversees appropriate conduction of training sessions (online and face-to-face), promoting adequate team dynamics and learning environment.

§ Provides “Train the Trainers” support to facilitators responsible for preparing and conducting training sessions.

§ Facilitates and co-facilitates training programs/modules in his/her area of expertise.

§ Participates in the development of evaluation methodologies and tools focusing at learning-transference-impact phases; implements evaluation plans for the programs assigned.

Supervision of Training Candidates’ Management

§ Ensures timely and efficient processing of training applications by maintaining and improving tools and processes for efficient training candidates management.

§ Oversees seats (re)allocation actions ensuring training efficiency regarding number of participants at training courses and overall budget limits.

§ Monitors candidates selection processes and outcomes including adequate communication with relevant stakeholders.

§ Monitors timely recording of finalized training activities and update of personal training files.

A.2 Internal Learning Needs/Areas of Expertise

§ Leads the identification and definition of OCBA’s and other MSF Sections’ areas of expertise vs. internal learning needs in the Middle East Unit priority fields of specialization in collaboration with key MSF Staff .

§ Organises workshops and discussions with the objective to address the above mentioned objective.

§ Proposes adequate solutions to fulfil the gaps.


The Center will regularly organize workshops, conferences and roundtables, fostering collaboration within humanitarian actors. The responsibilities of the Learning Program Manager in relation to the Convention Center will be the following:

§ Under the supervision of the Head of the Middle East Unit, collaborates in the development of the Convention Center’s strategy of the Amman Center.

§ Organizes or supports in the organization of conferences, workshops, roundtables and discussion panels as requested/delegated by the Head of the Middle East Unit, including the preparation of background documents, identification and invitation of panellists and participants and the preparation of outcome documents and reports.


The Learning Program Manager will ensure that operations are executed in line with allocated resources and cost effective solutions are continuously sought. In this sense, and under the supervision of the Head of Middle East Unit, he/she will:

§ Prepares annual financial forecast for the training and conferences component based on analysis of standard training expenditure and demands.

§ Participatess in budget preparation by allocating appropriate resources to approved projects and training programs and supervises preparation of specific projects/courses budgets.

§ Monitors budget execution along the year and look for necessary remedial solutions to solve deviations.

§ Authorizes disbursements in line with approved budget limits

§ Prepares expenditure analysis and consolidation to support other OCs and field re-invoicing.


Education and Experience

§ Bachelor or Master Degree. Education and/or technical training in Education/Instructional Design/Pedagogy preferable.

§ Experience in Train the Trainer activities.

§ Knowledgeable of adult learning principles and its application at program design and development.

§ Experience in delivering training and facilitating student-centred learning strategies.

§ 3-5 year experience working in Training & Development functions, preferably in international and multi-cultural settings.

§ Experience with e-learning will be valued


§ Commitment to MSF’s Principles

§ Cross-cultural Awareness

§ Behavioural Flexibility

§ Strategic Vision

§ Results and Quality Orientation

§ Service Orientation

§ Planning and Organising

§ Initiative and Innovation

§ Teamwork and Cooperation

§ Leadership

§ Security Awareness and Management


§ Written and oral fluency in English requested.

§ Fluency in Arabic preferable. Working level of Arabic requested.


§ Motivation for working in humanitarian sectors.

§ Flexible working hours during training programs implementation.

§ Passport which allows obtaining residence and work permit in Jordan.


§ Position based in Amman at MSF-OCBA Middle East Unit office.

§ Full time job.

§ Duration: 1 year with possible extension.

§ Annual gross salary divided into twelve monthly payments + Secondary benefits based on MSF OCBA Reward Policy.

§ Starting date: 15 February 2017.

How to apply:

To apply, all applicants should please send their CV and cover motivation letter under the reference “Learning Program Manager” to

Please submit your CV and cover letter in ONE file and name the file with your LAST NAME.

Replies will only be sent to short-listed candidates.

Médecins Sans Frontieres, as a responsible employer, under article 38 of “Ley de Integración Social del Minusválido de 1982 (LISMI)” invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above mentioned position.

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