Netherlands: MIS Systems Business Analyst

Organization: Management Sciences for Health
Country: Netherlands
Closing date: 23 Jan 2017


The Systems Business Analyst (SBA) is responsible for providing day-to-day systems support to staff at the Project Management Office – Netherlands (PMO-NL). In addition to coordinating support with the MIS Unit, the SBA is responsible for the evaluation of current systems, including: gathering new requirements, analyzing impacts on existing systems, documenting, mapping, and testing systems in the PMO-NL. The Systems Business Analysts’ efforts also include working with various business units to ensure that existing systems meet the functionality required. S/He also supports the analysis, planning and implementation of business process improvements and supporting the resolution of day-to-day user operational issues. The Systems Business Analyst is a member of the Program Office team at the PMO-NL ensuring that systems used by all teams and projects based there achieve their objectives. The Systems Business Analyst operates under the direction of the MIS Unit Manager with an on-site administrative management from the Program Office Manager.

Specific Responsibilities

Network Management

  • Manage and provide post–implementation support to users on their day to day operational issues on the ERP solution.
  • Maintain new and existing user accounts, and support other system administration as required.
  • Monitor issue tickets and assist in resolving/replying to users.
  • Monitors and maintains user access rights and other system support tasks. • Works with the PMO-U.S. based MIS team to coordinate priorities and establish work plans.
  • Facilitate and plan change request process, including authoring, prioritizing, tracking and evaluating new requirements.

Solution Design

  • Solution design/mapping and support to change requests (including requirements gathering, feasibility study & mapping, testing and support of user acceptance).
  • Create specifications and test cases and facilitate acceptance of the new approved requirements changes.
  • Facilitate and plan change request process, including authoring, prioritizing, tracking and evaluating new requirements.

Training Design

  • Write or support the writing of updated training materials.
  • Develop documentation and provide training to users on new & updated functionality.


  • Other duties as assigned.

Qualifications and Experience


  • Bachelor’s degree in Information Systems.
  • 3 years’ operational experience working with information technology (IT) project teams involved in detailed requirements gathering, documentation, system mapping, and testing.


  • 4-6 + years

Knowledge and Skills

  • Experience in IT systems in support of logistics, warehousing, procurement or other aspects of supply chain management using ERP systems.
  • Strong inter-personal skills and comfort interacting with all levels of leadership.
  • Experience working within a team to gather requirements and define solutions
  • Demonstrated proactive project management skills.
  • Strong written and verbal communication with experience in both client facing and internal roles.
  • Ability to translate technical products or situations into concise, user-focused communication.
  • Excellent facilitation and presentation skills.
  • Strong sense of ownership, accountability.
  • Exceptional organizational and time management skills; ability to effectively multi-task.
  • Solid computer skills including Word, PowerPoint and Excel.


  • Ensuring Delivery of Results:
  • Functional/Technical skills, Client Focus, Managing and Measuring work, Information Sharing, Process Management, Priority Setting, Problem Solving and Timely Decision Making
  • Core Personal Competencies:
  • Ethics and Values, Integrity and Trust, Listening, Written
  • Communication
  • Core MSH competencies:
  • Adaptability, Communication, Problem Solving, Creativity and Innovation, Quality, Quality and Timeliness of Work, Quality of work and Team Relationships, Resource Utilization

Physical Demands

  • Availability to travel domestically and internationally as needed.
  • Keyboard use, Pulling drawers, Lifting papers <10lbs., etc.

How to apply:

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