United States of America: Case Manager and Systems Coordinator

Organization: Global Health Corps
Country: United States of America
Closing date: 18 Jan 2017

Position Overview:

The Case Manager and Systems Coordinator will help facilitate collaboration and referrals from our street-based outreach services and in-house supportive services to ensure clients can access basic to comprehensive support in changing their lives. This position includes a direct service element, as well as aiding with the management and evaluation of data systems and records. The Case Manager and Systems Coordinator will also be responsible for helping HIPS ensure our programs are accessible and effective by developing and managing HIPS’ organizational-wide referral tracking and monitoring and evaluation systems, helping us tell the story of our clients’ successes. HIPS’ Mobile Services is a mobile and fixed-site outreach program that provides health and risk reduction counseling, syringe exchange, information, materials, and referrals to individuals who engage in street based sex work and drug use in Washington D.C. The program is responsible for exchanging 125,000 syringes, delivering condoms to 48,000 people, and making 8,000 contacts on the streets with drug users and sex workers.

Responsibilities:

Management Responsibilities

Manage outreach and hotline client referrals and linkages, including:

  • Managing client referrals that come from volunteers during hotline shifts, including making follow-up and check-in calls when requested
  • Completing brief check-ins with outreach team members after daytime shifts to be briefed on any referrals made or clients with health issues that they talked to during that shift
  • Ensuring that all client referral and linkage requests are properly recorded and communicated to the appropriate staff member(s)
  • Following up with any referrals made during daytime outreach weekly, through personal check-ins with staff members who are handling each referral, as well as periodic check-ins with clients to ensure that referrals are successful
  • Soliciting feedback from clients about the referral process and the results of the referral, and using this to create strategies for a more effective referral and linkage process
  • Managing client databases for overnight outreach and syringe exchange clients, including a contact notes database to track progress and service outcomes of clients with complex needs
  • Assisting in coordinating and facilitating Client Advisory Board Meetings (and/or surveys, individual meetings, etc.) for both needle exchange and overnight outreach clients quarterly (eight total per year) to invite client input and suggestions for improvement to HIPS services
  • Maintaining tracking tools to report back to both staff and community about the recommendations resulting from these meetings
  • Assisting Mobile Services Manager with monitoring and evaluation, including analysis of program data and writing monthly reports on programs and service outcomes for clients

External Education

  • Coordinate and lead harm reduction (or public health) related workshops to be delivered at partnering organizations. Develop and implement more intensive service projects such as mobile case management, Hepatitis C initiatives, and community resource and service linkage.
  • Coordinate and assist in facilitation of skills-based workshops bimonthly (every other month) for staff and volunteers. Workshops should focus on increasing knowledge of referral options for various issues (such as drug treatment, medical care, housing, etc.), as well as skill-building around effective coordination of care and micro-case management during outreach and hotline services
  • Research and coordinate professional development training opportunities for outreach staff members

Direct Service Responsibilities

  • Serve as a driver and outreach team member during daytime outreach, with a special focus on increasing efficiency, effectiveness of outreach, and follow through with client referrals and linkage – one day per week
  • Serve as a Team Leader on the outreach van during two to three overnight shifts per month.
  • Coordinate with Enhanced Harm Reduction Services department to assist participants in making referrals and linkages to social services including shelter, medical care, food banks, and drug treatment
  • Assist in materials distribution, including syringe exchange and safer sex materials, as well as individual counseling, HIV/HCV testing, and referrals during daily walk-in hours as needed
  • Answer hotline phone calls during assigned shifts in the evening and early mornings and provide one-on-one counseling and options planning with callers

Additional Responsibilities

  • Attend weekly staff meetings to share information and plan program work in team environment
  • Develop tools for measuring staff competencies, and develop trainings (or find and coordinate outside trainings) to increase competencies in strategic areas. This individual must have a willingness and ability to do at least one to two overnight shifts per month

Desired Skills and Experience:
Items indicated with an asterisk (*) are required

  • Bachelor’s degree*
  • Willingness and ability to perform one to two overnight shifts per month*
  • Knowledge of the principles, practices and professional standards in the field of social work and harm reduction
  • Experience with data collection methods, tools, and evaluation methods highly preferred
  • Case management experience highly preferred
  • Proficient to advanced knowledge of Microsoft Excel and Access
  • Be able to prioritize and manage multiple tasks simultaneously
  • Advanced organizational and research skills
  • Capacity to work both independently and part of a team
  • Must be legally able to drive in the US and hold a good driving record
  • Must be available some nights and weekends

How to apply:

To apply to this position click here: http://ghcorps.org/fellows/apply-to-be-a-fellow/application/

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