Mongolia: Communication and Development Specialist – Mongolia

Organization: Mercy Corps
Country: Mongolia
Closing date: 10 Feb 2017

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mongolia is a country negotiating the balance of its pastoral traditions with its potential for sustained, dynamic economic growth and securing its full transition to democratic governance. Mercy Corps supports rural entrepreneurs and their communities with programs focused on harnessing economic opportunity, mitigating risk, and strengthening local governance to support the development of a diverse, sustainable and resilient rural economy. Since 1999, Mercy Corps has worked with government business, and civil society to develop the local skills and capacities that have enabled Mongolia to grow while retaining vital cultural and livelihood traditions.

General Position Summary

The Communications and Development Specialist (CDS) is a new position for the Mongolia country program and as such, in addition to managing various resources and working with different teams, there will be an element of establishing new techniques and ideas. Mercy Corps seeks a self-starter with confidence and enthusiasm who can work collaboratively in a cross-cultural environment. The position will have two main aspects: first, to lead or contribute to new program development efforts for country strategy; and, second, to measurably improve external and internal communications and reporting for the country program. This will include regular written communication materials to external stakeholders and donors for our programs in Mongolia.

In addition, CDS will help to create and manage a learning and information-sharing environment using a broad range of information technologies, including coordination of all internet-based technologies, essential agency tools, maintain a multi-media resource library for all projects and Mercy Corps Mongolia use. The position will serve as a focal point for internal knowledge management and information sharing on behalf the Mercy Corps Mongolia team with the rest of the agency.

Essential Job Responsibilities:
Strategy & Vision

  • Lead and collaborate with Program Teams and Country Leadership, to support including all in country program development and communication needs and including regular in-country support visits.
  • Assist Country Director to create and manage the Country strategy and vision.
  • Support the Mercy Corps’ cornerstones of leadership around impact, innovation and influence and help CD track it effectively.
  • Update Mongolia’s written materials, including one page fact sheet and other routine communication materials.
  • Lead Mongolia staff on preparing items such as the daily news bulletin and weekly newsletter.

Technical Expertise

  • Oversee or coordinate program design and proposal development for country program, liaising between Mercy Corps headquarters offices, as well as Mercy Corps Mongolia team members and departments, to ensure development takes place in a timely and efficient manner.
  • Responsible for ensuring proposals are responsive to donors and stakeholder requirements, in line with MC principles, values and strategic plan and following MC compliance procedures.
  • Play an active role in identifying and obtaining support for new initiatives that foster and/ or improve the strategic objectives of the country office, in coordination with the Country Director, the Senior Management Team, and HQ team members,.
  • Build and maintain Mercy Corps Mongolia photo and video archive.
  • Assist program and program support units to employ Blackboard technology to promote timely, comprehensive information sharing and MCM learning.
  • Keep country staff up-to-date on Mercy Corps branding and trends.
  • Directly manage the online presence of MC Mongolia and all aspects of social media to maximize the reach of the country program, and to enable MC to be as transparent as possible.
  • Play a role in ensuring that the communication of Mercy Corps Mongolia’s strategic framework, studies/ assessments, and other knowledge products are disseminated in a visible manner to key audiences (both internal and external).
  • Help in drafting, editing, coordinating and preparing program and other reports in line with country program standards and donor requirements.**Personal Leadership**

  • Stay current on latest communication, branding and program development methodologies that could (or should) be applied by Mercy Corps, leading training and implementation of such methods among relevant colleagues.

  • Develop career development goals with Supervisor and take advantage of online Mercy Corps resources to pursue learning objectives.

  • Understand and meet all performance expectations consistently.

  • Demonstrate leadership by being a positive example to others, a positive force programmatically and organizationally; foster a culture of innovation.

Capacity Building and Staff Development

  • Work collaboratively with national and international staff and mentor national staff to improve and develop communications skills in written, spoken and visual reporting and media, and to encourage holistic proposal design that cuts across departments and locations
  • Train Mercy Corps Ulaanbaatar and aimags’ staff to develop their reporting skills.**Influence & Representation**

  • Assist the Country Director and other senior staff on preparing for external representation events and meetings.


  • Ensure compliance with security procedures and policies as determined by country
  • Proactively ensure that team members operate in a secure environment and are aware of policies.**Organizational Learning:**

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.**Accountability to Beneficiaries:**

Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility:



Reports Directly To: Country Director

Works Directly With: Program teams, Program Support teams, Field teams and partners

Knowledge and Experience

  • BA/S or equivalent in agriculture, economics, natural resource management, environmental science; MA/S strongly preferred.
  • Strong communication skills, website content, blogging and social media.
  • Prior experience in a similar post or in communication field minimum 3 years.
  • Prior experience in an international NGO or an international organization is advantageous.
  • Excellent verbal communication and interpersonal skills.
  • Excellent English profeciency (reading, writing and speaking).
  • Multi-tasking, coordination, organization, prioritization skills strongly preferred.
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines
  • Ability to work independently and cooperatively within a team and with other team members required.
  • Willingness to travel to rural areas.**Success Factors**
    The position will aim to build on the current communication strategies and plans and make sure the written and A/V products are on time and of highest quality for both external and internal audience, help improve the visibility, influence and brand value. This position will support the strategy development, new program development to implement the strategies. The successful candidate will have proven experience working with a cross-cultural team and make effective communication a priority in all situations. The successful candidate will demonstrate a strong commitment to delivering quality products and building great teams.

Living Conditions / Environmental Conditions

The position is based in Ulaanbaatar and requires up to 30% travel to provinces / Aimags and is an accompanied post. Mercy Corps Mongolia has offices in capital Ulaanbaatar as well five regional offices in the Aimags (Provinces) covering 16 Aimags. The position is based in the Mercy Corps Ulaanbaatar office, with expectation of regular travel to field offices and sites. Ulaanbaatar has access to basic amenities with reasonable good apartments available. There are plenty of restaurants and cafes in town. The security situation remains quite stable however the city suffers heavy air pollution during the winter. There is SOS clinic and Intermed that provide some reasonable primary healthcare in the city.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.


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