Democratic Republic of the Congo: Emergency Programme Manager – DRC

Organization: Concern Worldwide
Country: Democratic Republic of the Congo
Closing date: 15 Feb 2017

Contract Length: One Year

Date Needed By: March 1st 2017

New Post or Replacement: Replacement

Accompanied / Unaccompanied: Unaccompanied

Exact Job Location: Masisi, DRC.

Reports To: Area Coordinator, Goma

Responsible For: Assistant Field Officers (4)

Liaises With: Base Manager

Job Purpose:

The Emergency Programme Manager (EPM), will be based in Masisi DRC, and oversee the implementation, management and development of the emergency response programme in Masisi, North Kivu.

Main Duties & Responsibilities:

Programme Quality

  • Oversee the planning, implementation and monitoring and evaluation of the Masisi Emergency Response Programme in consultation and partnership with Concern’s local partner, ensuring programme quality adheres to Concern and international standards.

  • Ensure that programme strategy is regularly reviewed according to the humanitarian situation in North Kivu and timely communicated internally and with donors.

  • Co-lead planning and review of implementation strategy with Emergency Coordinator for each programme sector Field Officer (e.g. Livelihoods, NFI, Cash Transfer, Protection, etc.).

  • Lead and participate in emergency assessments and develop plans for expansion in consultation with line management.

  • Ensure that crosscutting themes including accountability, equality, gender and protection are mainstreamed in the programme.

  • Ensure community participation, sensitisation and collaboration in programme activities.

  • Manage and monitor the Masisi Programme Complaints Response Mechanism and ensure analysis of and learning from complaint information.

Donor Compliance

  • Ensure that donor proposals, budgets and reports are of high quality, up to date and delivered in a timely manner in accordance with Concern policies/procedures and donor requirements.

  • Ensure that donor strategy, donor guidelines, formats and processes are understood and being adhered to within programme implementation and procurement.


  • Manage the working relationship with the local implementing partner.

  • Ensure networking and coordination with local Government authorities, other NGOs, and UN at field level.

  • Represent Concern to donors, clusters and other coordination fora in Goma as required.

Human Resources

  • Identify project staff needs, ensuring that job descriptions are developed, properly qualified staff are recruited, inducted and trained as per the needs of the programme and organisation.

  • Manage the Programme Team with particular emphasis on capacity building of staff through mentoring, training, and ensuring all staff have up to date job descriptions and Performance Development Reviews (PDR) as per policy.

  • Ensure that all staff are provided with the necessary support and advice to carry out their duties particularly as they relate to emergency preparedness and response.


  • Ensure that situation reports, i.e. security, personnel, programme activities, etc. are produced to a high standard and in a timely manner.

  • Maximise visibility & facilitate external (donor, UN, head office, consultants, etc) visits to the field.

Finance, Admin and Logistics

  • Monitor and manage programme expenditure and budgets, ensuring resources are optimally utilized and spending is in line with Concern financial procedures and donor requirements.

  • Oversee activities related to cash management in Masisi and ensure cash transactions and management are in line with Concern procedures.

  • Coordinate the day-to-day management of logistics, administration and human resource needs for programme implementation in line with organizational policy and best practice.

  • Provide programme input to longer-term planning within logs, admin and HR functions.

Security and Representation

  • In collaboration with the Base Manager and Area Coordinator, undertake analysis of security incidents and trends in the zone of intervention and surrounding areas, ensuring that line management is regularly briefed on the security situation and advise as necessary in relation to adaptation of workplans and movement plans as necessary.

  • Participate in the revision of SOPs when necessary and other security related duties when necessary.

Other Duties

  • Participate in country-level strategic planning initiatives and other duties as determined by line management.

  • Adhere fully to the commitments and rules of Concern’s Programme Participant Protection Policy and Code of Conduct (P4 and CofC), including the respect of confidentiality.



  • A relevant degree in a related field (Humanitarian Aid, international development, food security, etc) is essential, together with some theoretical knowledge of the principles and practices of organisational management, emergency preparedness and response.
  • At least two years’ experience of working in development/emergencies
  • Team Management Experience
  • Security Management Skills and Experience
  • Experience of managing a multi-sectoral programme
  • Knowledge of cash and market-based approaches
  • Proposal and report writing skills
  • Experience of working in an insecure environment
  • Strong French and English language ability
  • Flexibility and the ability to direct a multi-cultural team
  • Demonstrable interpersonal and communication skills
  • Good organisation, planning and management skills
  • Ability to work under pressure

  • Able to handle a demanding, mountainous environment with a high level of physical fitness


  • Experience of working through local partners

  • Knowledge/experience of protection issues

  • Knowledge of HF/VHF radio systems

  • Swahili and Kinyarwanda would be an advantage

    All applications should be submitted through our website at by closing date. CV’s should be no more than 4 pages in length.

    Due to the urgency of this position, applications will be short listed on a regular basis and we may offer posts before the closing date.

How to apply:

All applications should be submitted through our website at by closing date. CV’s should be no more than 4 pages in length.

Due to the urgency of this position, applications will be short listed on a regular basis and we may offer posts before the closing date.

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