Hotline Program Associate

Posted by: Legal Information for Families Today (LIFT)

Brooklyn, NY, US

Legal Information for Families Today (LIFT) is a non-profit organization whose mission is to enhance access to justice for children and families by providing legal information, community education, and compassionate guidance, while promoting system-wide reform of the courts and public agencies. We empower those without lawyers to successfully self-advocate in the New York Family Courts. To learn more about our programs please visit www.LIFTonline.org

LIFT seeks a Bilingual (English/Spanish) Hotline Associate to join our team. This position reports to the Hotline Program Manager.

Responsibilities include but are not limited to:

  • Provide legal information on LIFT’s Telephone, Email, and Live Chat Hotlines about NYS family law;
  • Collect and report on data;
  • Screen participants for additional LIFT services;
  • Schedule appointments for participants;
  • Make targeted community-based referrals; and
  • Serve as a liaison and support programmatic activities as requested.

Qualifications include:

  • JD preferred, Bachelor degree is a minimum; Recent law school graduates are encouraged to apply;
  • Fluency in Spanish;
  • Strong communication skills;
  • Experience or a demonstrated interest in family law, increasing access to justice and providing services to the public;
  • Commitment to providing high-quality, compassionate service;
  • Professional, energetic, and enthusiastic; and
  • Attention to detail and critical thinking.

Salary: LIFT offers a competitive salary and benefits package that includes Medical, Dental and Vision Insurance, Flexible Spending Accounts, 403B Retirement Savings Plan, TransitChek Program, as well as a generous time off/holiday policy.

How to Apply: For confidential consideration please email your resume and thoughtful cover letter with “Hotline Associate” in the subject line to HR@LIFTonline.org. No telephone calls please.

LIFT is proud to be an Equal Opportunity Employer. Learn more about LIFT at www.LIFTonline.org

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