Hotline Program Associate

Posted by: Legal Information for Families Today (LIFT)

Brooklyn, NY, US

Legal Information for Families Today (LIFT) is a non-profit organization whose mission is to enhance access to justice for children and families by providing legal information, community education, and compassionate guidance, while promoting system-wide reform of the courts and public agencies. We empower those without lawyers to successfully self-advocate in the New York Family Courts. To learn more about our programs please visit

LIFT seeks a Bilingual (English/Spanish) Hotline Associate to join our team. This position reports to the Hotline Program Manager.

Responsibilities include but are not limited to:

  • Provide legal information on LIFT’s Telephone, Email, and Live Chat Hotlines about NYS family law;
  • Collect and report on data;
  • Screen participants for additional LIFT services;
  • Schedule appointments for participants;
  • Make targeted community-based referrals; and
  • Serve as a liaison and support programmatic activities as requested.

Qualifications include:

  • JD preferred, Bachelor degree is a minimum; Recent law school graduates are encouraged to apply;
  • Fluency in Spanish;
  • Strong communication skills;
  • Experience or a demonstrated interest in family law, increasing access to justice and providing services to the public;
  • Commitment to providing high-quality, compassionate service;
  • Professional, energetic, and enthusiastic; and
  • Attention to detail and critical thinking.

Salary: LIFT offers a competitive salary and benefits package that includes Medical, Dental and Vision Insurance, Flexible Spending Accounts, 403B Retirement Savings Plan, TransitChek Program, as well as a generous time off/holiday policy.

How to Apply: For confidential consideration please email your resume and thoughtful cover letter with “Hotline Associate” in the subject line to No telephone calls please.

LIFT is proud to be an Equal Opportunity Employer. Learn more about LIFT at

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