Syrian Arab Republic: ICT Operations Assistant SC5-Tartous

Organization: World Food Programme
Country: Syrian Arab Republic
Closing date: 16 Mar 2017

POSTING DATE

From 2 March 2017 To 16 March 2017

CONTRACT TYPE & DURATION

Type: Service Contract

Duration: One year

ABOUT WFP

The World Food Programme (WFP) is the world’s largest humanitarian agency fighting hunger worldwide. WFP pursues a vision of the world in which every man, woman and child has access at all times to the food needed for an active and healthy life. The Office of the United Nations World

Food Programme in Syria is currently seeking a qualified candidate for IT Operations Assistnat SC5 in Tartous

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT

services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of

IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.

  2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.

  3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.

  4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.

  5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.

  6. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.

  7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.

  8. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.

  9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.

  10. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.

  11. Suggest improvements to methods and processes in order to support the continuous improvement of IT services.

  12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Language: Fluency (level C) in English language and Arabic language

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Has at least 4 years of equivalent experience in the related field.

Has experience resolving more complex technical issues.

Has worked with head of units in defining requirements for functional area.

Has experience with the application of client services standards to resolve or escalate clients’ service problems.

TERMS AND CONDITIONS

Only short-listed candidates shall be contacted.

Candidates must get an auto confirmation email once applying.

Female candidates are strongly encouraged to apply.

How to apply:

WFP Staff

https://performancemanager5.successfactors.eu/sf/jobreqjobId=20721&company=C0000168410P&username=

External Candidates

https://career012.successfactors.eu/sfcareer/jobreqcareerjobId=20721&company=C0000168410P&username=

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