Jordan: USPSC Information Officer – Jordan

Organization: US Agency for International Development
Country: Jordan
Closing date: 03 Aug 2017

Request for Personal Service Contractor

United States Agency for International Development

Office of U.S. Foreign Disaster Assistance

Position Title: Information Officer – Jordan

Solicitation Number: SOL-OFDA-17-000066

Salary Level: GS-11 Equivalent: $52,329- $68,025

Issuance Date: July 6, 2017

Closing Date: August 3, 2017

Closing Time: 12:00 P.M. Eastern Time

Dear Prospective Applicants:

The United States Government (USG), represented by the U.S. Agency for International Development (USAID) Office of U.S. Foreign Disaster Assistance (OFDA), is seeking applications from qualified U.S. citizens to provide personal services as an Information Officer (IO) under a United States Personal Services Contract (USPSC), as described in the attached solicitation.

Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials:

1. Complete resume. In order to fully evaluate your application, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Names and contact information (phone/email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference.

(d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.

(e) U.S. Citizenship

(f) Optional: How did you hear about this opportunity? (FedBizOps, OFDA Jobs, Career Fair, etc.).

Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2. Supplemental document specifically addressing the Quality Ranking Factors (QRFs) shown in the solicitation.

3. USPSC Application form AID 302-3. Applicants are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted.

NOTE ABOUT THE DATA UNIVERSAL NUMBERING SYSTEM/SYSTEM FOR AWARD MANAGEMENT REQUIREMENTS

All USPSCs with a place of performance in the United States are required to have a Data Universal Numbering System (DUNS) number and be registered in the System for Award Management (SAM) database prior to receiving an offer. You will be disqualified if you either fail to comply with this requirement or if your name appears on the excluded parties list. The selectee will be provided with guidance regarding this registration.

Additional documents submitted will not be accepted. Incomplete or late applications will not be considered. OFDA reserves the right to select additional candidates if vacancies become available during future phases of the selection process.

Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications. Your complete resume and the supplemental document addressing the QRFs must be emailed to:

OFDA Recruitment Team

E-Mail Address: recruiter@ofda.gov

Website: www.OFDAjobs.net

Any questions on this solicitation may be directed to OFDA Recruitment Team via the information provided above.

Sincerely,

Artaveya J. Carter

Contracting Officer

Solicitation for USPSC Information Officer

1. SOLICITATION NO.: SOL-OFDA-17-000066

2. ISSUANCE DATE: July 6, 2017

3. CLOSING DATE/TIME FOR RECEIPT OF APPLICATIONS: August 3, 2017 at 12:00 P.M. Eastern Time

4. POSITION TITLE: Information Officer

5. MARKET VALUE:

GS-11 equivalent ($52,329 – $68,025 – not eligible for locality pay). Final compensation will be negotiated within the listed market value based upon the candidate’s past salary, work history and educational background. Salaries over and above the top of the pay range will not be entertained or negotiated.

6. PERIOD OF PERFORMANCE: One (1) year with four (4) one-year options

7. PLACE OF PERFORMANCE: Amman, Jordan

There may be an initial training program in Washington, D.C. for three months, which will include formal classroom training and on-the-job training; and may include security training. After completion of Washington training, the Information Officer will be assigned to the place of performance.

8. STATEMENT OF WORK

POSITION DESCRIPTION

BACKGROUND

The Office of U.S. Foreign Disaster Assistance (OFDA) is the office within USAID that is responsible for providing emergency non-food humanitarian assistance in response to international crises and disasters. OFDA is part of the Bureau for Democracy, Conflict, and Humanitarian Assistance (DCHA) and is organized into six divisions.

The Africa (AFD) Response Division and the Asia, Latin America, Europe, and Middle East (ALE) Response Division are responsible for the provision of emergency humanitarian assistance through a grants mechanism to non-governmental organizations (NGOs), international organizations including United Nations (UN) agencies and to other partners to ensure the implementation and delivery of this assistance. These divisions also oversee OFDA’s non-response efforts in disaster risk reduction and resilience. AFD and ALE Response Divisions also coordinate with other organizations for the provision of relief supplies and assistance. They devise, coordinate and implement program strategies for a variety of natural and complex disaster situations. Both Divisions encompass groups of operations specialists who provide technical expert capability in assessing the quality and strategic function of disaster response and risk reduction activities. The AFD Response Division is divided into two teams: East and Central Africa (ECA), and Southern, West, and North Africa (SWAN). The ALE Response Division is divided into four teams: East Asia and the Pacific (EAP), Europe, the Middle East, and Central Asia (EMCA), Latin America and the Caribbean (LAC), and South Asia.

The Operations (OPS) Division develops and manages operations for OFDA’s disaster responses by readying people and systems; projecting U.S. Government (USG) humanitarian capacity quickly into the field; and delivering material and technical assistance. The OPS Division maintains readiness to respond to emergencies through several mechanisms, including managing Urban Search and Rescue Teams, coordinating, staffing, training, and equipping Disaster Assistance Response Teams (DARTs), and Washington-based Response Management Teams (RMTs), and stockpiling emergency relief commodities in key locations around the globe to ensure OFDA’s capacity to execute and coordinate USG humanitarian assistance and response to natural disasters and complex emergencies. The OPS Division provides technical guidance and expertise in Disaster Logistics, Urban Search and Rescue, Operations Center management, activation/readiness, Civil-Military Liaison, and Chemical, Biological, Radiological, Nuclear and Explosive Consequence Management. It also provides overseas support to OFDA offices and personnel and to other sectors necessary to ensure OFDA’s capacity to execute and coordinate USG humanitarian assistance and response to natural disasters and complex emergencies. The OPS Division is divided into four teams: the Disaster Assistance Support Program (DASP), Military Liaison Team (MLT), Operations Support Team (OST), and Overseas Administration Team (OAT).

The Program Support (PS) Division provides operational management support, including general administration, budget and financial services, procurement planning, information technology, human resources management including staff care, and contract and grant administration support to OFDA. The PS Division supports OFDA’s mandate by providing innovative solutions in the areas of Information Technology, staffing, funds control, budgeting, human resource management, and procurement to facilitate timely disaster responses. The PS Division is divided into four teams: the Award Change Control Group (ACCG), Human Resources Management Team (HRM), Budget, Finance, and Information Technology (BFIT) Team, and the Acquisition and Management (ACQ) Team.

The Preparation, Strategic Planning and Mitigation (PSPM) Division is responsible for the technical oversight of all OFDA response and mitigation programs, as well as preparation for response, mitigation, and disaster risk reduction activities. The PSPM Division houses technical experts in all sectors potentially affected by disasters, and leads the Agency in developing and promoting best practices for programming in these specific sectors. In addition, PSPM will be the focal point for technological innovations for humanitarian assistance in areas such as monitoring and evaluation, assessment, and information management. The PSPM Division is divided into four teams: Cross-Cutting Sectors Team, Natural Hazards Team, Health Team, and Livelihoods Team.

The Humanitarian Policy and Global Engagement (HPGE) Division assists the DCHA front office, the OFDA Director and OFDA Deputy Director with tracking trends and policy developments in the humanitarian assistance field. It engages in policy dialogue with other parts of USAID, the USG interagency, other donors, multilateral agencies, and NGO partners; recommends strategies for action to DCHA; initiates development of policy and internal guidance for OFDA; maintains global relationships with implementing partners, other donors, and the broader humanitarian architecture; and engages with the UN to advance USG humanitarian policy objectives and promote humanitarian principles within the USG and internationally. The HPGE Division leads OFDA’s communications and social media outreach to effectively communicate OFDA’s story to a variety of strategic audiences. It serves as the office’s primary interlocutor on strategic issues with other federal partners to provide guidance to OFDA on policy issues pertaining to the interagency, and to improve USG humanitarian coordination and response during large-scale crises. The HPGE Division staff manages global programs, policy and outreach, strategic communications, and interagency training and engagement. HPGE is divided into seven teams: Policy Team, Global Programs Team, Strategic Interagency Team, Strategic Communications Team, Interagency Training Team, Public-Private Engagement Team, and the United States Mission to the UN (USUN).

INTRODUCTION

OFDA has been responding to humanitarian needs resulting from the conflict in Syria since February 2012. OFDA has allocated over $1.1 billion in humanitarian assistance to support humanitarian programs. These programs are currently being managed by a DART, located in Turkey and Jordan, and an RMT in Washington, DC. USAID anticipates additional humanitarian programming for Fiscal Year 2017 and beyond, managed either by the DART and RMT or by OFDA’s Europe, Middle East, and Central Asia (EMCA) Team.

The OFDA response teams in Turkey, Jordan, and Washington are responsible for coordinating the USG’s humanitarian response to the Syria crisis, establishing programs to meet clearly defined humanitarian needs, and overseeing OFDA’s current and future humanitarian assistance programming. OFDA has Team Leaders in both Turkey and Jordan, each managing staff, programs, and operations in those respective countries. This solicitation is for the Information Officer to be located in Amman, Jordan. The Information Officer compiles and disseminates information about USG humanitarian activities for internal USG and external audiences. This position reports to the Team Leader for Jordan.

OBJECTIVE

OFDA requires the services of a Syria Response Information Officer based in Amman, Jordan, in order to meet its objectives of programming, monitoring, coordinating, and evaluating USG humanitarian programs in Syria.

9. CORE FUNCTIONAL AREAS OF RESPONSIBILITY

DUTIES AND RESPONSIBILITIES

This position requires an individual who is able to reside in Amman, Jordan, as determined in consultation with the U.S. Embassy and the USAID Mission and subject to security and programmatic considerations. The selectee must be prepared to function effectively in a challenging and restrictive work environment and be willing to strictly adhere to U.S. Embassy security guidelines.The Information Officer for Jordan compiles, drafts, and disseminates information about humanitarian conditions and USG humanitarian response activities for internal USG and external audiences. Qualified candidates should possess excellent writing, editing, and verbal communications skills and have exceptional attention to detail. Candidates must be flexible and adaptable to changing circumstances and have the ability work under tight deadlines in an extremely fast-paced and collaborative environment.

Working directly under the guidance and supervision of the Team Leader, the incumbent shall:

  • Liaise with the RMT and OFDA, USAID Mission, U.S. Embassy, Department of Defense, and other USG personnel, as well as other donor government representatives and UN/ Private Voluntary Organizations (PVOs)/NGOs/IOs to present an inclusive and comprehensive picture of U.S. humanitarian response efforts for Syria in information products;
  • Draft field-produced information products for the DART in Jordan and work closely with the Turkey-based Information Officer to draft joint Syria field products:

  • Produce field notes, trip reports, meeting and call notes, updates, reporting cables, public reports, and other information products as needed;

  • Manage data and produce or facilitate the production of a range of visual information products, such as maps, photos, tables, and charts

  • Assist in the preparation of agendas and briefings for official USG visitors;

  • Obtain appropriate clearances for all information products produced;

  • Attend humanitarian coordination and other meetings and collaborate closely with information counterparts from humanitarian organizations, including UN agencies and NGOs, to ensure that all relevant humanitarian information is obtained and incorporated into OFDA field products and provided to Washington, D.C.-based Information Officers in a timely manner;

  • Participate in meetings with OFDA partners, humanitarian assessments, and site visits when possible in order to obtain information for field reports;

  • Travel within and outside of Jordan on short notice for possibly extended periods of time; Travel to Washington, D.C. as needed for training or consultations with / rotations in OFDA’s ISU or the Middle East Crisis Humanitarian Response RMT;

  • May serve, as needed, on non-Syria Washington, D.C.-based RMTs, which provides support to DARTs deployed in response to disasters. The duties on RMTs will be varied;

  • May serve on non-Syria DARTs, which may require immediate (within 24 hours) deployment overseas for an extended period of time;

  • As appropriate, for cross-training purposes to enhance operational awareness, may serve on temporary details, not to exceed six months, within the office. Duties performed, while on detail, will be directly related to the duties and responsibilities outlined in the scope of work.

  • As needed, may serve on temporary details within the office to meet operational needs during staff shortages, not to exceed six months. Duties performed while on detail will be aligned with the Team’s existing duties and responsibilities as well as directly related to the scope of work provided.

SUPERVISORY RELATIONSHIP:

The USPSC will take direction from and report to the Team Leader in Jordan or his/her designee. The Information Officer will maintain close coordination with the Information Officers on the RMT and in Turkey. The Information Support Unit will provide appropriate training and quality control feedback to maintain a consistent standard for OFDA information products.

SUPERVISORY CONTROLS:

Supervisor sets overall objectives and resource available and works with The USPSC to develop deadlines, work to be done and methodology. The USPSC is responsible for carrying out assignments, and consults with the supervisor for policy interpretations.

10. PHYSICAL DEMANDS

The work is generally sedentary and does not pose undue physical demands. During deployment on DARTs (if required), and during site visits, there may be some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds).

11. WORK ENVIRONMENT

Work is primarily performed in an office setting. During deployment on DARTs (if required), and during site visits, the work may additionally involve special safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions.

12. START DATE: Immediately, once necessary clearances are obtained.

13. POINT OF CONTACT: See Cover Letter.

EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION

(Determines basic eligibility for the position. Applicants who do not meet all of the education and experience factors are considered NOT qualified for the position.)

Bachelor’s degree with significant study in or pertinent to the specialized field (including but not limited to international relations, economics, public health, disaster management or a related field) plus four (4) years of progressively responsible experience working in producing written products under tight deadlines in a challenging, fast-paced environment. Demonstrated familiarity with the USG and some overseas experience, and working knowledge of, and interest in, humanitarian issues.

OR

Master’s degree with significant study in or pertinent to the specialized field (including but not limited to international relations, economics, public health, disaster management or a related field plus two (2) years of years of progressively demonstrated experience producing written products under tight deadlines in a challenging, fast-paced environment. Demonstrated familiarity with the USG and some overseas experience, and working knowledge of, and interest in, humanitarian issues.

SELECTION FACTORS

(Determines basic eligibility for the position. Applicants who do not meet all of the selection factors are considered NOT qualified for the position.)

· Applicant is a U.S. Citizen.

· Complete resume submitted. See cover page for resume requirements. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements.

· USPSC Application form AID 302-3. Applicants are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted.

· Supplemental document specifically addressing the Quality Ranking Factors (QRFs) submitted.

· Ability to obtain and maintain a Secret up to Top Secret/Sensitive Compartmented Information level clearance as provided by USAID.

· Ability to obtain a Department of State medical clearance.

· Must not appear as an excluded party in the System for Award Management (SAM.gov).

· Satisfactory verification of academic credentials.

QUALITY RANKING FACTORS (QRFs)

(Used to determine the competitive ranking of qualified applicants in comparison to other applicants. The factors are listed in priority order from highest to least.)

QRF #1 In 350 words or less, compose a brief providing background on the humanitarian situation and response in Syria for a senior USG official traveling to the region. (Please include a word count at the end of the memo.)

QRF #2 Describe your experience drafting and editing information/reporting documents, including memos, briefing papers, meeting notes, talking points, and/or other correspondence. Please indicate whether these documents focused on humanitarian issues and/or were in a US Government context.

QRF #3 Describe your demonstrated experience coordinating information management needs—including triangulating, compiling, and synthesizing information—among a range of stakeholders, such as the US Government, foreign governments, UN agencies, international organizations, and non-governmental organizations.

QRF #4 Describe your relevant international experience, including field experience. Based on the job description provided in the solicitation, how will your experience help you to succeed as an IO?

QRF #5 Describe your demonstrated experience working under tight deadlines with multiple competing priorities. What challenges did you face? How did you overcome them?

BASIS OF RATING: Applicants who meet the Education/Experience requirements and Selection Factors will be further evaluated based on scoring of the QRF responses. Those applicants determined to be competitively ranked may also be evaluated on interview performance and satisfactory professional reference checks.

Applicants are required to address each of the QRFs in a separate document describing specifically and accurately what experience, training, and/or education they have received as it pertains to each factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to address the selection factors and/or Quality Ranking Factors may result in not receiving credit for all pertinent experience, education, and/or training.

The most qualified candidates may be interviewed and required to provide a writing sample. OFDA will not pay for any expenses associated with the interviews. Professional references and academic credentials will be evaluated for applicants being considered for selection.

Note: Please be advised that references may be obtained independently from other sources in addition to the ones provided by an applicant. OFDA reserves the right to select additional candidates if vacancies become available during future phase of the selection process.

The Applicant Rating System is as Follows:

QRFs have been assigned the following points:

QRF #1 – 11 points

QRF #2 – 8 points

QRF #3 – 8 points

QRF #4 – 8 points

QRF #5 – 5 points

Interview Performance – 30 points

Timed Writing Test – 20 points

Satisfactory Professional Reference Checks – 10 points

Total Possible Points: 100

How to apply:

APPLYING:

Applications must be received by the closing date and time at the address specified in the cover letter.

Qualified individuals are required to submit:

1. Complete resume. In order to fully evaluate your application, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Names and contact information (phone/email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference.

(d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.

(e) U.S. Citizenship

(f) Optional: How did you hear about this opportunity? (FedBizOps, OFDA Jobs, Career Fair, etc.).

Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2. Supplemental document specifically addressing the QRFs shown in the solicitation.

3. USPSC Application form AID 302-3. Applicants are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted.

Additional documents submitted will not be accepted.

By submitting your application materials, you certify that all of the information on and attached to the application is true, correct, complete, and made in good faith. You agree to allow all information on and attached to the application to be investigated. False or fraudulent information on or attached to your application may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment.

To ensure consideration of applications for the intended position, please reference the solicitation number on your application, and as the subject line in any email.

DOCUMENT SUBMITTALS

Via email: recruiter@ofda.gov

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