Italy: HR Officer Capability Development Manager, P4 Rome, Italy

Organization: World Food Programme
Country: Italy
Closing date: 21 Aug 2017


The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. We are seeking to fill the position of a HR Capability Development Manager at P4 level, which will be based in the Global Capability Development Branch of the Human Resources Division at our Headquarters in Rome, Italy.


About UN World Food Programme

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. Present in nearly 80 countries, the organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas.

WFP’s greatest strength is its dedicated people working tirelessly around the world to reduce hunger, often under difficult conditions where security threats and risks to personal safety are considerable. The global context in which WFP operates is rapidly changing which means the need for effective people management is becoming important than ever before.


We are currently recruiting a HR Capability Development Manager at P4 level to support our HR transformation efforts. This role is within the Global Capability Development Branch acting as the head of WFP’s global Learning Solutions/Programmes and of the functional learning support. As a senior member of WFP’s global talent management unit, he/she will drive the global learning strategy to ensure WFP’s worldwide workforce is equipped with the required skills and knowledge to achieve Zero Hunger.

KEY ACCOUNTABILITIES (not all-inclusive)

Lead the design and implementation of corporate learning initiatives

  • Design and develop best-in-class global learning solutions in cross-functional areas such as on boarding, management, leadership, supervisory and language skills.
  • Select and manage learning vendors for the design and delivery of programmes, when and as required.
  • Communicate and promote the existent/upcoming corporate learning solutions and ensure key stakeholders leverage them to address relevant learning needs.
  • Oversee timely and qualitative delivery, set-up quality assurance mechanisms for the different solutions, track and measure impact of the delivered solutions.

Partner with functional SMEs/Field learning focal points

  • Provide professional learning advise and support to functional SMEs/field learning focal points thorough the different phases of developing and delivering a learning solution (scoping, procuring, needs analysis, design, development, measurement) in line with established Service Level Agreement (SLA) – standards.
  • Develop mechanism to ensure that all WFP learning solutions are hosted on central learning technology infrastructure (WeLearn) and fully leverage the features of WeLearn.
  • Through membership/participation into learning network -events (UN/private/NGOs/etc.) identify, understand latest trends and actively share and promote external best practices to WFP extended learning community and translate these to practical solutions for WFP.
  • Develop and manage relationship with learning vendors and be the main focal point for procuring learning solutions/services.

Oversee learning best practices across WFP

  • Manage the learning practices across WFP by defining and sharing standards and sharing learning expertise.

  • Assess learning measurement and Key Performance Indicators (KPIs) with the learning technology team to identify and implement relevant KPIs And reporting systems to produce relevant management information that will allow WFP to optimize its spend in learning.

  • Provide recommendations to senior management and to Learning Board for actions to respond to key trends emerging from KPIs.

Lead and manage the Learning Governance

  • Manage the senior (Learning Board) and mid-level (Learning Management Group) learning boards in place by assuring Representation of functions, regions; by understanding, organizing all learning work across WFP; by defining professional standards for learning and providing latest trends in the learning area and by aligning WFP learning resources to strategic priorities.

  • Define and lead development of learning communication strategy to further instil a new learning culture in WFP around the main concepts like Strategic alignment of learning with WFP’s priorities, Ownership of learning and development, Line-manager’s involvement in developing their team members, the 70-20-10 learning approach.

Contribute to an integrated WFP talent management strategy Work closely with other HR units (Talent Deployment & Career Management, Individual Performance Strengthening, Talent Acquisition) to identify opportunities across the HR function and ensure a streamlined, coherent employee experience thorough the life cycle.



  • Advanced University degree in Business, Human Resources, Computer Science, Information Systems, Education or related field or First university degree with additional years of related work experience and/or training/courses/?


  • Minimum of 8 years of progressive relevant experience in capability building/development, business partnering, with at least 3 most recent years in leading large scale global capability building/development strategy and solutions.
  • A successful track record of designing and implementing capability development transformation efforts in a global organization;
  • Demonstrated track record in business partnering with senior stakeholders and key functional groups;
  • A successful track record of implementing change efforts in a global organization with widely decentralized workforce;
  • Excellent interpersonal skills to collaborate and influence internally with various stakeholders and subject matter experts across functions, levels and geographical areas;
  • Demonstrated successful track record in project management;
  • Ability to work with ambiguity, solution focused and build consensus across diverse and global teams;
  • Experience in management of diverse teams;
  • Experience managing unit/department budget;
  • Strong vendor management experience.

Technical Skills & Knowledge:

  • Track record of designing and delivering successful blended learning solution at global scale with and through external vendors;
  • Experience in developing training resources, guidelines and tools; Instructional design experience is a strong advantage;
  • Experience working in the Humanitarian sector is a distinct advantage.
  • Strong business acumen;


  • Leadership and management skills;
  • Communication, influencing skills at multiple levels within the organization from senior leaders through to colleagues in the field;
  • A track record of projects delivery in complex environment on time and to budget;
  • Ability to work well with a diverse project team, cultural sensitivity and strong business partnering skills;
  • Strong interpersonal skills and ability to work effectively through collaboration;
  • Creative problem solver, flexible and constructive approach.


Fluency in oral and written English (level C) with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages).


Selected candidate will be employed on a fixed-term contract with a probationary period of one year.

WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, pension plan and medical insurance.

For more details please visit

Non-Rotational Nature

Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. Qualified female applicants and qualified applicants from developing countries are encouraged to apply.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.


21 August 2017

How to apply:

Go to:

Step 1: Register and create your online CV.

Step 2: Click on “View Vacancy” to read the position requirements and “Apply” to submit your application.

NOTE: You must complete Step 1 and 2 in order for your application to be considered for this vacanc