United States of America: Consultancy – Sharepoint Content Analyst, Division of Finance & Administrative Management, DFAM, New York HQ

Organization: UN Children’s Fund
Country: United States of America
Closing date: 04 Dec 2017

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Purpose of the Assignment

UNICEF DFAM has embarked on a series of management improvement initiatives, aimed at measurably improving the organization’s ability to attract, hire, support and empower staff members. Through these initiatives, DFAM seeks to implement optimal ways to integrate the different functions that it has acquired over time and to transition to more analytical, client-facing methods in order to achieve the appropriate balance and enable the development of the necessary culture and practices.

In this context, communication will play an important role in informing staff in DFAM and throughout the organization about the latest initiatives, upcoming changes and best practices to support their work. One key component of improved communications is the reinvigoration of intranet pages and SharePoint sites belonging to the Division.

The consultant will be expected to provide SharePoint user experience, content management and website architecture expertise to DFAM. This will involve the redesigning, developing and implementing of the Division’s online presence to ensure a consistent user experience and design on different SharePoint sites, in line with the approved communications strategy. The consultant will also be required to liaise with colleagues within DFAM, the Information and Communications Technology Division (ICTD), the Division of Communication (DOC), and other UNICEF Offices as necessary, to fulfill the objectives outlined below.

The assignment is for three months, commencing in December 2017.

Assignment Tasks

Under the overall guidance of the Senior Advisor, the consultant will be expected to:

  • Assist in redefining, developing and implementing an online SharePoint presence for the Division of Financial & Administrative Management (DFAM) SharePoint site.
  • Lead the set-up and configuration of the new sites.
  • Provide website architecture expertise, encompassing technical, aesthetic and functional criteria, aligned with existing internal sites.
  • Contribute to the content management and digital curation, resulting in the creation of a well-structured, intuitive end-user experience that is both visually engaging and dynamic.
  • Apply Search Engine Optimization (SEO) as needed.
  • Expected Deliverables

    1. Strategic Planning and Project Support:

  • Define, develop and implement bespoke online content for the Division using the SharePoint Online platform.
  • Advise UNICEF business users to leverage UNICEF’s SharePoint based collaboration tools to address specific business needs with effective and efficient, value-added solutions.
  • Support UNICEF business users of website and information architecture, information architecture and user requirements.
  • Support SharePoint site owners with their customization requirements and site administration responsibilities
  • 2. Knowledge Management:

  • Propose a sophisticated content management approach in collaboration with UNICEF business users, in order to keep abreast/updated with DFAM’s initiatives and programs.
  • 3. Capacity Building and training:

  • Assist SharePoint power users with a proactive customer support focus ensuring staff can effectively find solutions and follow best practices.
  • Provide proactive training and coaching to staff during site building exercises and more formal sessions to increase adoption and use of best practices.
  • Provide testing assistance following the development of new features and functionality for the collaborative team sites.
  • Qualifications of Successful Candidate


  • University degree, in Business Management, Information Technology, Information Systems Management, Computer Science, or relevant field.
  • Demonstrated knowledge and understanding of business needs and ability to address them using core SharePoint features i.e., document libraries, lists, web parts, workflows, metadata, taxonomy, search, site settings and configuration, user administration.
  • SharePoint Designer proficiency desirable.
  • Expertise in HTML, CSS, JavaScript/JQuery, XML desirable.
  • Years of relevant experience

  • A minimum of 5 years IT experience in a corporate or large non-profit setting.
  • A minimum of 4 years MS SharePoint experience, with good hands-on experience of SharePoint 2013/online.
  • A minimum of 2 years technical user support experience.
  • Experience troubleshooting, supporting, and/or administering Microsoft SharePoint 2010/2013/online.
  • Experience in change management processes an asset.
  • Competencies of Successful Candidate

  • Expertise in content management and design processes using MS SharePoint.
  • Strong organizational, planning and analytical skills.
  • Excellent written and verbal communication in English.
  • Good judgment, initiative, high sense of responsibility, tact and discretion.
  • Demonstrated cultural sensitivity and ability to establish harmonious working relations in a multicultural environment.
  • To view our competency framework, please click here.

    Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered.

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.

    How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=508941

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