Belgium: HRIS Facilitator (m/f)

Organization: Médecins Sans Frontières
Country: Belgium
Closing date: 29 Jan 2018


The key user facilitator will

  • Maintain and develop the HR processes (workflows and screens design, sql, javascript)
  • Make sure that each HR community is able to express their needs in terms of functionalities
  • Motivate the users and monitor that the solution will meet the needs within the constraints of quality, functionality and ease of use
  • Have a global/transversal view of what all HR communities do, to ensure integration and to improve cross-functional operations – IT alignment
  • Have to consistently seek harmonised processes for the 3 HR populations (Expats, Nat Staff, HQ) and transversal coherence between HR communities.


HR Analysis & configuration

  • Know exactly what people do, and how, in all HR communities

  • Ensure better coherence of processes with HR vision

  • Help Key users and end users to identify their needs

  • Have a transversal vision and make the link between the different departments

  • Configuration of the functional components of the software

  • Support to the Symphony program (international HR software)

Development & Testing

  • Implement and maintain the HR processes using the workflows designer of the HR software

  • Maintain the workflows custom code (javascript) and the access to the data (sql)

  • Testing of the new workflows and functionalities

  • See what can be improved in terms of efficiency of processes and data management

  • Ensure better coherence of processes with HR vision

  • Know the system, the data in order to develop own appropriate KPIs and reports

  • Coordinates changes between HR communities and engage a validation process by the HR middle management in case of transversal issue

Interface between the HR & IT department

  • Be involved in IT and strategic decision process, and in future key users committees to discuss and agree on improvements

  • Transform users’ needs in an analytical language to allow IT doing to a proper development and to explain IT processes to HR people

  • Report all bugs and observed problems to the IT department for correction

Support to key users & Helpdesk for end users

  • Consolidate ownership of system and data by (key) users

  • Keep a close hands-on tie with the team of key users, and reinforce the functional support

  • Act as a second line helpdesk for end users (if key users can’t help them)


  • Be able to train people to do things in an appropriate manner, and ensure better consistency of data

  • Spread the knowledge on several heads and ensure better continuity of the new system

  • Know the software inside out, in order to train new users in case of the absence of the key user of a community and to suggest possible improvements


  • Analytical skills & IT oriented

  • Experience in various MSF HR department is an asset

  • Service and client oriented

  • Willing to work in an international, multidisciplinary and humanitarian environment

  • Adhere to our managerial values: Respect, Transparency, Integrity, Accountability, Trust, Empowerment

  • Fluent English and French.


  • Fixed-term contract 1 year (extendable) – Full-time – based in Brussels

  • Hospital Insurance (DKV) – Pension plan – Canteen at democratic price – 100% reimbursement for public transportation costs

  • Starting position immediate

How to apply:

CV + letter of motivation to be sent before 29/01/2018, to Human Resources – Muriel Moussiaux, via e-mail with “HRIS” in the title