China: Telemarketer Consultancy, Beijing, China

Organization: UN Children’s Fund
Country: China
Closing date: 22 Jan 2018

UNICEF works in 190 countries and territories to protect the rights of every child. Defending children’s rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfil their potential – to the benefit of a better world.

How can you make a difference?

We are seeking a telemarketer to conduct inbound/outbound calls to UNICEF China’s supporters. The duration is from Feb.20 2018 to Jan.31 2019

Key deliverables will include:

  • Carry out out-bound calls to existing /potential supporters according to project requirements.
  • Efficiently answer telephone inquiries from existing and prospective supporters in a professional manner, following Frequently Asked Questions (FAQ) guidelines.
  • Look up records on database system in order to respond to telephone queries as appropriate. Based on SOP, record each phone call if required.
  • Follow up by calling back supporters should the required answers not be immediately available after consultation with supervisor.
  • Reply to incoming emails as required.
  • Produce relevant reports.
  • To qualify, you will have…

  • Minimum college diploma education
  • Over 5 years working experience, out of which at least 3 years of working experience related to telemarketing work.
  • Fluency in Mandarin. Good command of spoken English and working knowledge of written English.
  • Detail orientated.
  • Good communication skills.
  • For every Child, you demonstrate…

  • Respect for and adherence to UNICEF’s core values of Commitment, Diversity and Inclusion, and Integrity
  • Excellent communication and interpersonal skills to work in a multicultural environment
  • Strong drive for results, setting high standards for the quality of work
  • Interest in learning and researching, gathering comprehensive information to support decision making
  • If you recognise yourself from the above and wish to make a difference for every child, please review the full Terms of Reference though this link and send a Cover Letter and CV as well as a financial proposal indicating your daily consultancy rate to, or apply online through (requisition 509928). The deadline for receipt of applications is 22 Jan. 2018.

    How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link

    Read more here:: RELIEFWEB CAREERS INT