Denmark: Business Architecture Lead

Organization: UNOPS
Country: Denmark
Closing date: 13 Jan 2018

Background information – ICT

The UNOPS ICT Unit is part of the Finance Group within UNOPS and is responsible for architecting, designing, delivering, and managing all UNOPS ICT infrastructure and business applications. The ICT function within UNOPS is currently undergoing a transformation from being a service provider to becoming a strategic business partner. This transformation requires addressing several foundational aspects of enterprise IT as well as embedding innovation and harnessing of cutting-edge technology to deliver solutions to UNOPS that truly address business needs as well as provide greater effectiveness, efficiency and differentiation to UNOPS products and services. ICT’s place within the UNOPS Finance Group also enables the transformation by ensuring that IT decisions are made with a strategic focus on costs, benefits, and risks.

We are looking for highly skilled and motivated individuals who will help us position UNOPS ICT as a truly transformative part of UNOPS.

Functional Responsibilities

Under the supervision of the Head of Business Solutions, the Business Architecture Lead will be responsible for managing and mentoring the Business Architecture Team. The Business Architecture team will act as the single point of contact for the all business function within UNOPS. The position is a senior member of the team and is responsible for hand-on work in collaborating with business functions to understand the core business need and to ensure that the solution delivered by ICT addresses the need and results in improvements in the form of increased effectiveness, efficiency, or differentiation for UNOPS products and services.

The ideal candidate:
1. Leadership and management

2. Developing and maintaining UNOPS Business Architecture

3. Requirements gathering and analysis

4. Data and process design

5. Coordination

6. Training

7. Knowledge management and innovation

1. Provides leadership and management of the ICT Business Architecture function

  • Acts as a mentor for the team and provide expert guidance to the team on relevant functional and technical matters
  • Embeds a spirit of learning and continuous development within the team to ensure continued professionalisation of services provided and fine-tuning of professional craftsmanship
  • Sets team objectives, performance measurements, standards and results expected to ensure timely and client focused services. Monitors implementation and oversee progress
  • Establishes team priorities, and supervise the implementation of work plans
  • Promotes teamwork and collaboration by providing the team with clear direction, objectives and guidance to enable them to perform their duties responsibly, effectively and efficiently
  • Fosters a positive work environment, respectful of both men and women, and ensure that the highest standards of conduct are observed
  • Ensure coordination and open communication and activities between ICT functional and technical teams

2. Develops and maintains the UNOPS enterprise-wide Business Architecture

  • Develops and defines the UNOPS Business Architecture in close collaboration with the Enterprise Architecture and Platforms team
  • Defines Business Architecture Principles based on the IT Strategy and industry best practice. The principles will apply to all IT projects and architecture-related work
  • Defines and ensures adherence to Business Architecture standards as well as standards for requirements gathering, analysis and documentation
  • Maps out business capabilities and business functions required to address the strategic goals as well as operational needs of the organisation
  • Maps out systems capabilities required to deliver business capabilities and ensures interconnection between systems capabilities and existing or proposed systems
  • Develops and controls Master Data Management and related processes, including processes and procedures to ensure data integrity and data validation for master data elements throughout all UNOPS business applications and ensures adherence to the same
  • Promotes the use of common / standard processes for use across the UNOPS Business Architecture to enable consistency and standardised approaches to common business needs / scenarios

3. Gathers and documents requirements and performs analysis to identify key business needs

  • Leads requirements and analysis for the HR and Payroll function or at least one of the key functional areas within UNOPS (Finance, Procurement, Project Management, HR and Payroll)
  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes)
  • Analyzes client operations to understand their strengths and weaknesses to uncover opportunities for improvements
  • Conducts requirements workshops and meetings to gather requirements from the business function
  • Identifies business needs and benefits of the change in the business process and ensure separation from preconceived solutions
  • Produces documentation of the business need, benefits of change, and detailed requirements

  • 4. Collaborates with business functions to perform data and process design

  • Leads data and process design for the HR and Payroll function or at least one of the key functional areas within UNOPS (Finance, Procurement, Project Management, HR and Payroll)

  • Produces process and data flow design in close collaboration with the the relevant / primary business function concerned as well as other relevant business functions that may be impacted by the change in the process

  • Ensures that requirements and process design span across wider value delivery processes

  • Negotiates with business functions to drive the potential realisation of tangible benefits from changes to business processes

  • Makes recommendations and demonstrate how to best utilize UNOPS business systems to accomplish business objectives

  • 5. Coordinates between business functions and ICT to act as the single point of contact for the business function and to ensure that the solution designed meets business needs

  • Acts as the primary liaison between relevant ICT teams for requirements relating to the HR and Payroll function or at least one of the key functional areas within UNOPS (Finance, Procurement, Project Management, HR and Payroll)

  • Provides inputs to the Solutions Design team to assist in the development of appropriate solutions

  • Assists in production support by investigating reported application problems and works with ICT functional and technical specialists to test, diagnose, analyse and isolate the root cause of problems. Coordinates further diagnosis and tests as necessary and recommend workarounds where appropriate

  • Troubleshoots existing information systems to identify errors or deficiencies and develops requirements for addressing the same

  • Provides functional support in the development and review of design activities for system improvements, changes, enhancements and upgrades

  • Assists in the development of acceptance criteria, test scenarios and test cases for functional testing of solutions delivered by ICT.

  • 6. Creates training materials and deliver training to functional experts within business functions

  • Identifies training needs for functional experts within business functions

  • Develops and facilitate and/or conduct training sessions for functional experts / trainers with the business function (workshops, webinars, webcasts, one-to-one, online)

  • Maintains and updates training material to ensure that it is current and relevant

7. Embeds relevant knowledge management and innovation within the ICT Business Architecture function as well as across the organisation

  • Contributes to the development of internal capacity across the organization in the area of ICT
  • Constantly monitors and evaluates UNOPS policies, procedures, methods, tools and associated systems to ensure its utility, applicability and efficacy
  • Recommends new policies and procedures and introduce innovation and best practices in business operations to enhance services
  • Leads / organises training and awareness / showcasing events and design / set training agendas to build capacity of stakeholders across the business

Education/Experience/Language requirements


  • Master’s Degree, preferably in Finance, Accounting, Business Administration, Computer Science or other relevant discipline is required.
  • A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of master’s degree.
  • Secondary education in combination with additional six years of experience may be accepted in lieu of a master’s degree


  • Minimum 8 years of experience required in the area of processes relating to at least one of the key functional areas within UNOPS (Finance, Procurement, Project Management, HR and Payroll)
  • Experience with developing, maintaining and propagating enterprise-wide Business Architecture principles, standards, and processes is required
  • Familiarity with architecture standards such as TOGAF is highly desired
  • Experience with developing requirements for ERP systems is required
  • Experience with developing requirements for Unit4 Business World (UBW) ERP is highly desired
  • Experience with performing high-level system support function is required
  • Experience in user training is required
  • Demonstrated experience in developing training materials for enterprise systems is required
  • Experience in quality assurance and functional documentation is desired
  • Excellent communication skills and good IT understanding

Language Requirements

  • Full working knowledge of English is essential.
  • Knowledge of another official UNOPS language is an asset

How to apply:

Click on the link below: