Nepal: Internal/External Vacancy Notice- ICT Assistant, GS5, Temporary Appointment ( 364 days), Kathmandu, Nepal

Organization: UN Children’s Fund
Country: Nepal
Closing date: 17 Jan 2018

UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children’s rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.For every child, ICT Assistant

will provide technical, operational and procedural support and end-user services in the implementation and support of information management (systems, procedures and activities) of UNICEF Nepal office. ICT Assistant is also responsible for formulating/maintaining ICT work plan along with ICT officer, its implementation, reporting and relevant documentation including ensuring ICT component of the Business Continuity Plan (BCP) is up-to-date and tested.

How can you make a difference?

Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions.

  • Ensure physical and logical security and safety of ICT environment and infrastructure
  • Operate ICT infrastructure –environment, hardware, network and telecommunications
  • Assist in the management of contracts for ICT for services and products;
  • Implement corporate solutions, services and keep systems and applications up and running;
  • Conduct or supervise the provision of preventive and corrective maintenance;
  • Manage emergency telecommunication operations and equipment;
  • Manage ICT disaster recovery plans;
  • Monitor, assess and verify the use of ICT resources to ensure compliance;
  • Escalate compliance exceptions (proactive) and deviations (reactive).
  • Provide help, support and assist with capacity building and knowledge management:

  • Provide technical and operational support to end-users
  • Manage escalated ICT incidents or problems to GSSC/ICTD
  • Distribute ICT-related communication materials from NYHQ, GSSC or regional office
  • Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs
  • Support opportunities to improve productively, efficiency, effectiveness and foster innovation
  • Provision of advice on and assistance in procurement of new equipment for the CO, provision of technical specifications and information on best options in both local and international markets, technical review of quotations and bids
  • Maintenance of an up-to-date inventory of the office’s software and hardware.
  • Monitor the quality of Enterprise Content Management (ECM) system and coordinate with the relevant colleagues in the Organization to resolve issues
  • Assist in the delivery of results:

  • Support approved innovation initiatives and work closely with programme staff to facilitate proper implementation
  • Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;
  • Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
  • Provide first-level support in coordination with providers and third-parties of ICT-related services and products to programme
  • Assignments of additional duties and responsibilities are effectively performed

  • Performs any additional assignments as requested by the supervisor
  • To qualify as an advocate…

  • Completion of Secondary education supplemented with formal training (at university level) in Computer Science, Business Administration or computer related certification (e.g., A+ certification, ITIL Foundation Certification or equivalent customer support certification).
  • Minimum five years of progressively responsible administrative or clerical work and practical professional work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools. Practical experience with various computer platforms and applications: operating systems, email and database systems, Microsoft Office product suites, Help Desk software, advanced PC/laptop/printer installation, configuration, troubleshooting and repairs. Work experience in providing remote ICT support an asset.
  • Good working knowledge of English. Fluent in the local language of the duty station.

  • Common Technical Knowledge Required

  • Practical knowledge of computer programming, software information management, data processing applications, database development, network administration, data communications, telecommunications, hardware and software installation, service management, end-user assistance, preparation of end-user documentation and manuals.
  • UNICEF Field Offices environment and use of SAP and SharePoint
  • Computer knowledge: WORD, EXCEL,POWER POINT, VISIO,SAP,LOTUS
  • Knowledge of Help Desk tools and processes
  • Specific Technical Knowledge Required

  • Fundamentals of networking and communications.
  • Knowledge of LAN/WAN connectivity, Personal Computer, Disk Operating System, Network Operating System, and MS Windows.
  • Knowledge of complex Infrastructure, network architecture, security architecture, TCP/IP, firewall administration/support, Ethernet switches, routers, Microsoft/UNIX Operating Systems.
  • Understanding of network troubleshooting tools both hardware and software.
  • Practices and principles of upgrades installations and conversions.
  • Practices and principles of services management
  • Systems rollout and implementation on large scale IT environment
  • Practices and principles of system support
  • Practices and principles of IT analysis, planning, design, implementation and problem resolution
  • Technical Knowledge to be Acquired/Enhanced
  • • Understanding of UN/UNICEF rules and regulations, business processes and procedures. Including, UNICEF IT Security Policy, Standards and Electronic Code of Conduct.

    • Understanding and keen awareness of trends and development in information technology fields (e.g., industry mainstream hardware, operating systems, software tools and utilities).

    • Understanding of UN Mission and system; and International Code of Conduct

    • Understanding of UNICEF Mission Statement and observance of UNICEF Guiding Principles.

    For every Child, you demonstrate…

    Our core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all backgrounds to apply.

    How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=509872

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