Syrian Arab Republic: IT Operations Associate SC6- Qamishly VA006-2018

Organization: World Food Programme
Country: Syrian Arab Republic
Closing date: 31 Jan 2018

Re-advertisement VA0132-2017

From 17 January 2018 till 31 January 2018

DEADLINE FOR APPLICATIONS

From 16 January 2018 to 30 January 2018

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer.
At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
  2. Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
  3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
  4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
  5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
  6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
  7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
  8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
  9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
  11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

FUNCTIONAL CAPABILITIES

Capability Name

Description of the behavior expected for the proficiency level

Governance, Strategy and Architecture

Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.

Change Implementation, Project management, Planning and Optimization

Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.

Technical Expertise

Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.

Service Management

Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.

Client Management

Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.

Procurement and Contract Management

Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.
Language: Fluency in both oral and written communication in English and Arabic languages.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

  • Has at least five years of progressively responsible support experience including three years of equivalent experience in the related field.
  • Has experience analyzing service management results and development service enhancement recommendations.
  • Has participated in business process re-engineering efforts and identified service management improvements.
  • Has experience participating in country office procurement/budgeting process.

TERMS AND CONDITIONS

  • Please upload your CV in English
  • Only short-listed candidates shall be contacted.
  • Candidates must get an auto confirmation email once applying.

How to apply:

Internal candidate:

https://performancemanager5.successfactors.eu/sf/jobreq?jobId=74282&company=C0000168410P&username=

External candidate :

https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=74282&company=C0000168410P&username=

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