Spain: Systems Maintenance and Development Analyst

Organization: UNOPS
Country: Spain
Closing date: 11 May 2018

Background Information – Job-specific

The United Nations Office of Information Communication and Technology Enterprise Application Centre (OICT EAC-BKK) has offices in Bangkok, New York, and Valencia Spain. One of EAC-BKK enterprise applications is Oracle Siebel CRM platform. The incumbent will work under the organizational context and the Siebel platform.

The primary purpose of this post is to design and develop Siebel CRM based application portfolio of EAC-BKK. The team will be located in Valencia, Spain and reports to the Chief of Design and Development Section. The incumbent will be responsible for technical analysis, development, and application integration of Siebel-based systems and OBIEE. The incumbent will work with technical designers and project manages to propose solutions, coordinate work assignments, and produce technical artifacts and other documents in the defined timeframes dictated by the projects. In completing assigned tasks, the incumbent is expected to work with cross-functional teams of developers, DBAs, business analysts, and quality assurance team members. This post requires balanced expertise Siebel CRM and enterprise application integration. The accountability for the assigned deliveries will be managed with clear agreement with the supervisor in the organizational and functional contexts. When dealing with clients, the incumbent is representing the EAC-BKK and expected to build trust with excellent client services.

Functional Responsibilities

The incumbent is expected to produce documentation and software artifacts based on the on-going development project plan under the tight deadlines. Deliverables will be monitored based on the priorities.

Key Functions:

  1. Design and develop software changes in assigned projects and complete the tasks within set deadlines under competing priorities

  2. Gather business requirements and produce optimal technical architecture and solutions in the Siebel CRM platform and produce relevant documents

  3. Plan and execute acceptance testing and quality assurance

  4. Participate in planning and execution of deployment activities and coordinate with clients and other stakeholders.

  5. Perform other duties as required
    Monitoring and Progress Controls

The incumbent is expected to produce documentation and software artifacts based on the on-going development project plan under the tight deadlines. Deliverables will be monitored and dynamically shifts based on the priorities.


  • A Bachelor’s degree in computer science, information systems, mathematics or a related field is required. A Master’s degree in relevant field is highly desirable.

  • Experience

  • Minimum of 4 years of experience in Siebel platform design and development is required.

  • Proven skills in enterprise application integration or Siebel configuration is required. With a Master’s degree, a candidate with less than 4 years of relevant experience may be considered.

  • Demonstrated hands-on technical experience in 4 of the following areas is required: Siebel configuration, eScript, Siebel eBusiness Application Integration (EAI), Enterprise Integration Manager (EIM), Siebel Handheld, Business Services, Web Services, Workflow, OBIEE, Shell Script, Informatica.

  • Technical experience in SQL and Oracle database is highly desirable

  • Language:

  • English and French are the working languages of the UN Secretariat. For this job opening, fluency in English (both oral and written) is required; knowledge of another UN official language is desirable.

How to apply:

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