Italy: Social Security Specialist P-3

Organization: World Food Programme
Country: Italy
Closing date: 12 Aug 2018

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


Under the direct supervision of the Chief, HR Operations, the incumbent will coordinate specialized services in the area of Social Security managing communication with all clients on the day-to-day activities and advising them on their related entitlements applying human resources policies, rules and regulations as well as standards related to Social Security Benefits (i.e. Pension, Medical and Life Insurance schemes, Compensation Plan for service-incurred Accidents, Illnesses and Death). In particular, the incumbent will be accountable to:


  • monitor and coordinate the day-to-day activities of the services of the social Security Unit to improve efficiency and quality of service delivery coordinating with related stakeholders, and ensuring consistent implementation of policies, procedures, etc.
  • provide analytics including cost analysis, trends and insights to inform decision-making; formulate comprehensive performance and other periodic reports along with recommendations to Senior Management, Committees, UNJSPF and other Third Parties relating to the provision of social security benefits; verify reports and information received from different Offices/Units of the Organization.
  • monitor relevant HR Manual Sections for compliance with changes to social security aspects proposing required changes and coordinating updates as approved; contribute to the development of HR policies and procedures related to the social security.
  • manage the briefing and enrollment processes of Retirees including After Service Medical Coverage (ASMC), monitoring queries and providing advice on the solutions.
  • provide interpretations, guidance and advice to staff, participants and beneficiaries with respect to policies, operational practices and requirements for social security related benefits.
  • ensure all Client records are accurately maintained for social security benefit and audit purposes.
  • liaise with other Offices/Units in the Organization to resolve staff and/or beneficiary problems, issues and discrepancies in entitlements and benefits.
  • review the UNJSPF beneficiary designation, payment instructions and provide calculations of pension benefits.
  • perform all duties described in the Terms of Reference of the Staff Pension Committee (SPC) under UNJSPF Regulations, Rules and Pension Adjustment System of the UNJSPF.
  • Other as required.



Advanced University degree in Law, Business Administration, HR Management or another related field or First University degree with additional years of related work experience or trainings/courses.


Five years of relevant administrative and/or Human resources experience, including at least two years of experience in administration of employee benefit programmes/social security matters.

Knowledge & Skills:

Experience in drafting and communicating clearly and concisely in English and other WFP official language.

Ability to work accurately under pressure and to establish priorities.

Client-oriented with a high sense of customer service.

Knowledge of employee insurance schemes is an asset.


Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.



  • Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
  • Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
  • Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
  • Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.


  • Look for ways to strengthen people’s skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
  • Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
  • Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
  • Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).


  • Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
  • Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
  • Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
  • Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.


  • Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
  • Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.
  • Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.
  • Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.


  • Five years of relevant administrative and/or Human resources experience, including at least two years of experience in administration of employee benefit programmes/social security matters
  • Knowledge of employee insurance schemes is an asset.
  • Experience in drafting and communicating clearly and concisely in English and other WFP official language.
  • Ability to work accurately under pressure and to establish priorities.
  • Client-oriented with a high sense of customer service.


Non-Rotational Nature

Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational.

Selected candidate will be employed on a fixed-term contract with a probationary period of one year.

WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. For more details please visit


12 August 2018


Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

How to apply: