Jordan: Director of UNRWA Operations, D-2 Amman, Jordan

Organization: UN Relief and Works Agency for Palestine Refugees in the Near East
Country: Jordan
Closing date: 06 Aug 2018

Vacancy Announcement
Director of UNRWA Operations, D-2
Amman, Jordan
Deadline for Applications
6 August 2018
(23 July 2018 for internal applicants)
2 years, with the possibility of extension
Vacancy Announcement Number
UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified women.
UNRWA welcomes applications from qualified candidates with disabilities.
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed professionals wishing to make a change.
Palestine refugees in Jordan
More than 2 million registered Palestine refugees live in Jordan. Most Palestine refugees in Jordan, but not all, have full citizenship. There are ten recognized Palestine refugee camps throughout the country, which accommodate nearly 400,000 Palestine refugees, or around 18 per cent of the country total. Jordan hosts the largest number of Palestine refugees of all of the UNWRA fields.
Over seventeen thousand Palestine refugees from Syria (PRS) have sought assistance from UNRWA in Jordan. The majority of them are believed to suffer from abject poverty and live in a precarious legal status. UNRWA accommodates PRS children in its schools and provides relief and health care to those in need.
Do you want to make a lasting difference?
If you are passionate about making a lasting difference for Palestine refugees, this role will give you the opportunity to participate in developing and maintaining effective relations with key donors in Jordan Field and monitor the implementation of projects portfolio funded by these donor countries and institutions.
The main responsibilities include:
 Working to directly influence the protection and care of Palestine refugees and support for
UNRWA locally, regionally and globally:
I. Performing vital advocacy, public communication and resource mobilization functions,
sourcing and providing, as appropriate, current information on the conditions affecting
Palestine refugees and promoting support for UNRWA and Palestine refugees with host
and donor governments;
II. Playing a critical role in building an effective partnership with local authorities,
diplomatic missions community leaders, UN agencies and NGOs, ensuring that
programme design and delivery enables the continuation of services in a difficult and
frequently hazardous operating environment; advocating with government
representatives, community leaders and the broader public for the Agency’s
programme, highlighting its critical importance, quality and value of its work;
 Leading UNRWA delivery of public and community services in education, health, relief and
social services, infrastructure and microfinance (where applicable), ensuring consistency
and quality in programmes; overseeing the development and delivery of programme and
emergency operations, ensuring that refugee needs are met as far as possible and that
the services delivered meet Agency and international standards;
 Leading, motivating and supervising a team of programme and operations managers and
specialists, building an effective integrated service delivery capacity which is adapted to
the needs of the refugee community and to the particular demands of a volatile
 Serving as the principal advisor to the Commissioner-General on policies, programme
design, state of operations, the determination of UNRWA priorities and resource needs in
the assigned field and on the security and political context;
 Being responsible for ensuring accountability and rigor in financial and budget
management and the maintenance of internal controls and set procedures;
 As part of the Senior Management Team, contributing to determining the strategic
direction of UNRWA and to accomplishing its mission; advocating for the needs of refugees
within the overall programme priorities of the Agency.
Conditions of service
UNRWA offers an attractive compensation package including annual salary starting at $108,189
net tax free, with post adjustment of 46.1% (subject to change without notice). All UNRWA duty
stations (with the exception of Gaza and Syria) are family duty stations. Other benefits, subject
to eligibility, include:
 Dependency allowances
 Rental subsidy
 Education grant for children
 Home leave travel
 6 weeks (30 working days) annual leave
 Pension fund entitlements under the
UN Joint Staff Pension Fund
 International health insurance; optional
life insurance
 Disability protection
Additional information
The incumbent may be required to travel frequently throughout the Agency’s area of
operations in the Middle East.
To qualify for this position, you will need:
Education Advanced university degree (Master’s or equivalent) from an accredited
educational institution in political science, social science, public or
business administration, or international relations; a first-level university
degree in combination with two additional years of qualifying experience
may be accepted in lieu of an advanced university degree;
At least 15 years of professional and managerial experience of which at
least 10 years should have been in a senior position in a large
governmental or international agency dealing with similar programmes to
UNRWA’s, including a minimum of two years’ international experience,
outside your home country;
Language(s) Excellent command of written and spoken English.
Who we are
For over 65 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has
been working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank
and the Gaza Strip providing direct assistance and protection for some 5 million Palestine
refugees in the Middle East. UNRWA is mandated by the UN General Assembly to provide this
assistance and its mission is to help Palestine refugees achieve their full potential in human
development until there is a just and lasting solution for their plight. UNRWA restores safety,
dignity and hope to millions who have been uprooted by conflict with services encompassing
education, health care, relief and social services, camp infrastructure and improvement,
microfinance and emergency assistance.
For more details on UNRWA, please visit:
Desirable qualifications:
 Knowledge of activities of UNRWA operations and services;
 Knowledge of Middle East geo-political realities and its socio-culture implications;
 Knowledge of other UN languages in particular Arabic and/or French is desirable for
dealing with host government/authority officials and refugee population representatives,
and with delegations from donor countries. Knowledge of other languages is an asset.
You will also need to demonstrate the following competencies:
 Professionalism: Knowledge of the substantive field of work in general and of specific
areas being supervised; mastery of subject matter; conscientious and efficient in meeting
commitments, motivated by professional rather than personal concerns; shows
persistence when faced with difficult problems or challenges; remains calm in stressful
 Communication: Speaks and writes clearly and effectively; correctly interprets
messages from others and responds appropriately; exhibits interest in having two-way
communication; demonstrates openness in sharing information and keeping people
 Accountability: Takes ownership of all responsibilities; operates in compliance with
organizational regulations and rules; provides oversight and takes personal responsibility
for his/her own shortcomings and those of the work unit, where applicable;
 Leadership: Establishes and maintains relationships with a broad range of people to
understand needs and gain support; provides leadership and demonstrates knowledge of
strategies and commitment to the goal of gender balance in staffing;
 Building Trust: Operates with transparency; places confidences in colleagues, staff
members and clients; follows through on agreed upon actions; treats sensitive or
confidential information appropriately;
 Managing Performance: Makes sure that responsibilities and reporting lines are clear to
each staff member; regularly discusses performance and provides feedback; gives staff
autonomy in important areas of their work and holds them accountable for achieving
results related to their area of responsibility; rewards achievements;
 Decision-making: Gathers relevant information before making a decision; considers the
positive and negative impacts thereof on the Organization and makes tough decisions
when necessary.
For guidance on how to prepare for competency-based interviews:
How to apply
To start the application process, applicants are required to register at by
creating a personal profile and completing UNRWA Personal History Form. Only applications
received through will be considered. Due to the large number of
applications received for UNRWA vacancies, only applicants short-listed for interview will be
contacted. The United Nations does not charge fees at any stage of the recruitment
process. The United Nations does not concern itself with information related to bank
General information
UNRWA staff are expected to uphold the highest standards of integrity, neutrality and impartiality at all times. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment.
The retirement age for staff entering or re-entering service in the UN Common System after 1 January 1990 is 62 and 65 after 1 January 2014. For external applicants, only those who are expected to complete a term of appointment will normally be considered.
The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.
Date of issue: 10 July 2018/ RJ

How to apply:

How to apply
To start the application process, applicants are required to register at by
creating a personal profile and completing UNRWA Personal History Form. Only applications
received through will be considered. Due to the large number of
applications received for UNRWA vacancies, only applicants short-listed for interview will be
contacted. The United Nations does not charge fees at any stage of the recruitment
process. The United Nations does not concern itself with information related to bank