United States of America: OTI Information Technology Team Leader

Organization: US Agency for International Development
Country: United States of America
Closing date: 20 Aug 2018

The OTI Information Technology Team Leader is a full-time Personal Services Contract (PSC) position at the GS-14 equivalent level and located in Washington, D.C. Applications for this position are due no later than August 20, 2018 at 1:00pm Eastern Time. For full information about this position, as well as instructions on how to apply, please read the entire solicitation at www.OTIjobs.net.


The IT Team is a member of OTI’s Operations and Management Division which prides itself on maintaining positive morale in the division and a high degree of customer support and innovation for the office. OTI is under USAID’s Bureau for Democracy, Conflict and Humanitarian Assistance (DCHA).

The IT Team supports OTI program staff and operations by ensuring the development and maintenance of OTI IT applications (web and non-web-based) that support the management of OTI programs. The IT team liaises with USAID’s Chief Information Officer (CIO) on IT support and security requirements, manages OTI’s mobile devices in collaboration with USAID/CIO, manages OTI’s IT budget and inventory, and collaborates closely with OTI’s two other divisions: Programs, Learning and Innovations (PLI) and Field Programs Division (FPD).

The IT Team Leader supervises several US Personal Service Contract staff and works closely with a small team of institutional contract staff. Members of the IT Team work in a fast-paced environment and support the full IT development life cycle. The team has daily interaction with both U.S. and international based users, and gains a wealth of experience learning to implement or backstop all of the various facets of a small-scale yet modern web application as well as providing other IT support for a unique, rapid response office in USAID. OTI’s portfolio of applications manages DC-based operations as well as grants under contract programs implemented throughout the world in support of USAID’s mission, containing a robust geospatial element.


  • Manage and prioritize IT Team’s projects, ensuring targets are met, while coordinating the efforts of the team with internal and external stakeholders; align OTI’s program needs with available technology to promote productivity and efficiency; provide status reports, project risk audits, and justification when plan timelines need to be adjusted;

  • Supervise or act as the Contracting Officer’s Representative (COR) or Agreement Officer’s Representative (AOR) for IT contracts and/or agreements;

  • Manage OTI’s IT budget, which includes budget for USPSC IT personnel, mobile devices, software and IT systems support (e.g. external IT support, server hosting, domain names);

  • Ensure IT inventory is being tracked and monitored to prevent excess inventory or misuse; manage equipment and software licenses;

  • Directly supervise USPSC staff and ensure staff are trained and mentored in all critical aspects of OTI IT functions. Ensure that employee Individual Development Plans (IDP) and performance evaluations are completed in a timely manner in accordance with OTI office policy. Design staffing plans to meet overall project requirements, ensure staff work objectives and tasks are well defined, and ensure that recruitment is initiated immediately when staffing needs arise. For institutional contractor staff: Coordinate with the contractor to ensure work is effectively performed;

  • Analyze OTI program management, and collaborate with OTI staff in the development, maintenance and support of OTI’s enterprise systems for worldwide users, including but not limited to, OTI’s internal website, OTI’s activity/grants management, Budget and Finance systems and HR systems. Ensure provision of ad hoc development of simple, software-based solutions that improve productivity. Lead system architectural design sessions in collaboration with other OTI teams; ensure that OTI systems are continually monitored, evaluated and improved upon in consultation with other OTI divisions;

  • Effectively articulate (verbally and in writing) OTI/IT team’s role in supporting OTI’s overall mission to a variety of audiences (such as system users, technical staff, and senior leadership);

  • Ensure a high level of customer service with OTI users; maintain collaborative relationships with other teams internal and external to OTI ; ensure the provision of training and assistance for staff on the usage of various OTI equipment, software and supplies not supported by USAID/CIO; manage implementation of hardware maintenance cycles; repair/replace failed equipment and re-provisioning;

  • Oversee and/or develop and maintain IT policy and security requirements in collaboration with USAID/M/CIO; oversee and manage the ISSO responsibilities assigned to the Business Analyst; act as ISSO during absences of the Business Analyst.

  • Carry out higher representational responsibilities, potentially servings as acting OMD Deputy Chief in his or her absence;

  • Perform services under this scope of work at physical locations other than Washington OTI headquarters, including within other USAID offices, bureaus or other USG agencies not to exceed six months.


Master’s degree, with a minimum of seven (7) years of professional experience of which six (6) should be in managing Information Technology (IT) and/or Information Communication and Technology (ICT) projects;


Bachelor’s degree, with a minimum of nine (9) years of professional experience of which seven (7) should be in managing Information Technology (IT) and/or Information Communication and Technology (ICT) projects;


High School diploma or equivalent with a minimum of eleven (11) years of professional experience of which eight (8) should be in managing Information Technology (IT) and/or Information Communication and Technology (ICT) projects;


  • At least four (4) years supervisory experience (including mentoring, guiding, and training staff).

Please direct questions about this position or the application process to the OTI Recruitment Team at otijobs@usaid.gov.

How to apply:

For full information about this position, as well as instructions on how to apply, please visit www.OTIjobs.net.