Consultancy: eLearning Design and Development, Knowledge Management Section, DRP – NYHQ, Requisition #516983

By UN Children’s Fund Organization: UN Children’s Fund
Closing date: 27 Oct 2018

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

Background & Rationale

In February 2015, UNICEF launched a Learning Management System (LMS) to offer an easy, structured and centralized access to learning opportunities and to improve reporting and evaluation of learning activities. The platform, called Agora ( ), is now used by over 25,000 learners (internal and external) and it includes over 1200 off-the-shelf courses and resources from specialized providers, custom UNICEF online courses, and face-to-face and blended programmes from both UNICEF and external providers. As of January 2016, Agora is management by the newly formed Learning and Knowledge Exchange (LKE) Unit in the Division of Data, Research and Policy (DRP). Through this organizational change, the organization aims at reinforcing and strategizing its programme learning offering and at better integrating formal learning (courses) with informal learning (peer-to-peer discussions / CoP). Agora is built on a Totara / Moodle platform.


It is important to ensure that eLearning at UNICEF provides users with the best learning experience possible. Due to a heavy workload of the Agora team, the eLearning development consultant is expected to support the management and coordination of eLearning technical quality assurance.

Key Accountabilities and Duties & Tasks

Under the supervision of the Learning and Development Specialist at the Learning and Knowledge Exchange Unit, Division of Data, Research and Policy, the consultant is expected to primarily support eLearning technical quality assurance by:

  • Review and update of online courses
  • Manage and coordinate conversions of legacy courses to newer software, design and technology (mainly moving from Adobe Flash to mobile-friendly HTML5 formats).
  • Manage and coordinate reviews and updates of:

  • Accessibility features;
  • Course structure and navigation;
  • The visual style and design (aligned with UNICEF branding);
  • Other course functionalities, such as completion tracking, reporting, etc.
  • Working with vendors and SMEs to ensure overall project management, including

  • Draft TORs for procurement (technical specifications).
  • Communication, timeline management, quality, and scope control (content, budget, timelines, and objectives).
  • Collaborate with the Agora team to recommend methodologies, formats and production processes (internal or through external vendors) to update legacy courses.
  • Contribute to the quality assurance
  • For all UNICEF and UN system custom courses:

  • Record and analyse users’ errors reported through the Agora mailbox or UNICEF service manager and suggest improvements for updates.
  • Ensure that online courses are free of errors and published well on Agora (per the Agora publishing check list).
  • Propose changes and updates as needed.
  • Setup courses & programmes on Agora (Totara LMS)
  • Deliverables (non-exhaustive list):

    Deliverables A.

  • Structured list of online courses recommended for conversion to HTML5.
  • Number of converted online courses to HTML5 (TBD).
  • Structured list of reviewed online courses, including recommendations for updates.
  • Number of updated online courses (TBD).
  • Deliverables B.

  • Cleared and structured record of errors and suggestions for improvements.
  • Cleared and structured documentation at the beginning of each project.
  • Intermediate deliverables delivered on time by the various stakeholders.
  • Compiled and consolidated feedback for each review cycle phase of projects.
  • High quality online courses set up on Agora.
  • Payment will be made monthly (or bi-monthly) upon presentation of an invoice accompanied by a progress report indicating the number of days effectively worked, the contribution of this work to the implementation of the learning programmes supported by the consultant, and a list of deliverables (based on the above list, with the possible addition of other documents, resources and various measurable contributions).

    Expected Start date: 15 November 2018

    Expected End date : 22 May 2019



    (Estimated # of Days)


    Deliverable AReport: Assessment of online courses for the upgrade, including problem description, assessment and specific recommendations.


    15 January 2019

    Quality requirements – deliverable A

  • Qualitative assessment of the report

  • Understandability – the information must be clearly presented, with additional information supplied as needed to assist in clarification.
  • Relevance – the information must be relevant to the needs of the project.
  • Reliability – the information must be free of errors and bias, and not misleading.
  • Delivery on time (T=100%).
  • Deliverable BNo. of courses upgraded (9 – Lot 1 A & B)


    31 January 2019

    Deliverable C

    No. of courses upgraded (24 – Lot 2 A, B & C and Lot 3)

    Quality requirements – deliverables B and C

    [Quantitative requirements]

  • Number of courses upgraded (33)
  • Delivery on time (T=100%)
  • Upgraded courses must meet the minimum technical criteria:
  • The course is SCORM 1.2 compliant
  • Compatibility with all recent HTML5 compliant browsers including for example Internet Explorer 11+, Firefox 53+, Chrome 58+, Safari 10
  • Touch-friendly interfaces and activities (fully responsive or adaptive – depends on specific requirements)
  • Accessibilitycompiling with the WAI guidelines to level AA (the level of accessibility TBD per courses and based on the assessment)
  • Compatibility with recent computers, tablets and smartphones: example of devices including Windows 7 & 8 desktops and laptops, UNICEF may be moving to Windows 10 soon; iPad: 2,3,4 and Pro (iOS 10), Android based tablets and smartphones or Windows Surface tablet. The products should also be compatible with recent versions of Mac OS and Opera browsers.
  • Does not require additional plugins.
  • Alligned with UNICEF/Agora branding
  • [Qualitative requirements]

  • Delivery of high quality and upgraded online courses, qualitative assessment.

  • Effective management of communication with the selected vendors throughout the upgrade production.
  • Provision of thorough feedback (technical and substantive) for each deliverable received from the vendors
  • Verification of accessibility features (in coordination with relevant testing parties).
  • Testing of courses on Agora


    End of contract


    129 days

    Qualifications of Successful Candidate

  • Advanced university degree in instructional design, adult learning, or online and distance education highly desirable. Social science or management degree (human resources, business administration, international relations, psychology, etc.) possible if complemented with relevant on the job experience. Additional professional training an advantage
  • At least 3 years’ experience in online and distance learning (knowledge or experience of instructional design, technologies, development processes, needs analysis).
  • A minimum of 3 years of professional experience in instructional design and the use of learning technologies for distance and blended training purposes.
  • Experience in working with Moodle / Totara Learning Management Systems as a solution to create and/or deliver e-learning programmes is essential.
  • Exposure to international professional contexts and/or multicultural environments within the United Nations Systems, preferably in UNICEF.
  • Experience in coordinating the development of online learning activities and resources for adults.
  • Experience with video / audio recording and editing (semi-professional).
  • Prior hands-on experience in innovate and use modern technologies and methodologies to support UNICEF’s learning initiatives is desirable.
  • Understanding of accessibility in eLearning.
  • Fluency in English is required. Working knowledge of other UN languages a plus.
  • Skills

  • Strong project management skills (possibly including various concomitant projects).
  • Attention to detail, excellent organizational skills, ability to work well with others
  • Ability to work with virtual teams (vendors, subject matter experts, testers, etc.)
  • Excellent oral and written communication skills
  • Knowledge of distance education challenges and learning management systems centred around clients’ needs and capacities.
  • Good understanding of graphic design for learning principles.
  • Advanced knowledge of Totara LMS or Moodle LMS environments- in particular regarding content integration and setup and user support.
  • Knowledge and understanding of Articulate Storyline, iSpring or similar, modern authoring tools.
  • Strong pedagogical and analytical skills, capacity to coordinate the work of e-learning vendors and provide innovative ideas in order to deliver quality e-learning services.
  • Knowledge and understanding of content management platforms and knowledge sharing tools highly desirable.
  • Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered.


    With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.

    At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.

    Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

    UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

    How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link

    Read more here:: RELIEFWEB CAREERS INT