Guatemala: Operations Director

By Creative Associates International Organization: Creative Associates International
Country: Guatemala
Closing date: 09 Nov 2018

Project Summary:

The five-year Justice and Transparency Project, funded by USAID, will continue to build on improving the effectiveness and efficiency of the justice sector through specialized investigation of crime; expanding and strengthening the High Impact Courts and 24-hr. Courts; improving the efficiency of administrative and financial processes in the justice sector; and promoting essential judicial reform. Efforts must also support improved justice sector services outside the capital, thus improving access to justice to all Guatemalans.

Position Summary:

The Operations Director will be based in Guatemala City, Guatemala. The Operations Director will be responsible in overseeing the smooth running of the head office, ensuring that office operations are kept consistent with donor and project standards, and is responsible for the management of human resources, local procurement, and information technology of the program.

Reporting & Supervision:

The Operations Director will report to the Chief of Party (COP) and supervise an operations team consisting of Human Resources, Procurement, Logistics, Information Technology, and Administrative staff, as well as drivers and cleaners.

Primary Responsibilities:

  • Ensure streamlined operations systems in line with Creative and donor rules and regulations.
  • Provide administrative and logistical support to the portfolio of programs;
  • Ensure that all regional offices operational policies, including field operations management guide, inventory and ICT, are in place, compliant with project and donor policies, and implemented effectively;
  • Ensure an in-depth awareness of operational issues in the context of Guatemala;
  • Streamline and maintain procurement processes to meet grant deliverables and milestones;
  • Serve as the primary liaison to all vendors and subcontractors;
  • Responsible for day to day management of subcontracts with international vendors;
  • Serve as primary liaison for Creative HQ on international subcontractor issues;
  • Manage and oversee staff responsible for arranging travel and logistics for staff and project equipment and inventory;
  • Provide timely and accurate reports on location of staff and assets and maintains proper hard and soft copy files for each. Reports may be requested by HQ or donor;
  • Responsible for program compliance with U.S. Government rules and regulations, and Creative policies and procedures;
  • Support COP in all operations tasks and duties;
  • Manage, train, and mentor key project country team members in the areas of administration, logistics, human resources, procurement, and IT;
  • Respond to requests from donor and supervisors as needed; and
  • Perform other related duties as assigned.

Required Skills & Qualifications:

  • M.S. degree in accounting or financial management desired; Bachelors degree is required;
  • At least eight (8) years of relevant work experience, including experience with a Contractor or international NGO managing an office or program;
  • At least four (4) years of experience supervising complex, high-speed, and challenging field operations in developing countries;
  • Five years of experience with operations, logistics, and subcontracts;
  • Knowledge of basic operating procedures in high-risk environments;
  • Proficient oral and written communication skills in English;
  • Strong analytical capacity; and
  • Previous experience working with USAID desired.

Local candidates strongly encouraged to apply.

Position contingent upon donor funding.

Only finalists will be contacted. No phone calls, please.

How to apply:

Please apply on our website:

Read more here:: ReliefWeb