Iraq: Senior Information Communication Technology Associate, GS-7, Baghdad, Iraq,

By UN Children’s Fund Organization: UN Children’s Fund
Country: Iraq
Closing date: 22 Oct 2018

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, [insert tagline]

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

How can you make a difference?

ICT Office Customer Service Support: • The Senior ICT Associate is fundamentally involved in enlisting the support and cooperation of client staff from across the office in the installation and maintenance/troubleshooting of ICT applications. • S/He liaises and interacts with colleagues, users and user groups in establishing application requirements, proposing them to concerned development entity, and providing training in new systems and applications. • The Senior ICT Associate may coordinate with external service providers, such as telephony providers, and consultants, ensuring delivery of agreed services and prompt resolution of service issues. ICT Administration: Senior ICT Associates perform specialized IT application administration activities to ensure functionality and facilitate user interface. Accountabilities/key results include: • Analyzing functional issues, developing functional specifications and identifying the need for new systems or re-engineering/enhancements of the existing systems or applications. • Supporting the development, programming, testing, debugging and implementation of new applications and systems and customizing existing applications. • Identifying system vulnerabilities and relevant security patches; prioritizing, evaluating, testing and applying third party patches. • Providing second-level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues. • Drafting technical documentation and manuals. • Assessing training needs, developing and presenting structured and ad hoc training to users as required. • Assisting in the management of specialized ICT projects, particularly in the area of development and implementation of new systems and applications.

• Preparing periodic and ad hoc reports.

Impact of Results Senior ICT Associates perform highly skilled ICT activities. They demonstrate initiative in the identification and resolution of issues/problems and provide substantive technical assistance to senior ICT staff in addressing systemic problems. The impact thus affects not only the design and functionality of fundamental ICT systems, but also the operational effectiveness of staff throughout UNICEF. Indirectly, their work impacts on delivery of office-wide programmes. The Senior Associates are accountable for resolving problems escalated by ICT Assistants.

To qualify as an advocate for every child you will have…

  • Education: Completion of Secondary education is required, supplemented with formal training at university level in Computer Science, Information Systems, Telecommunications, Engineering.
  • Experience:A minimum of seven years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
  • Language:Fluency in English and Arabic is required.
  • Other Skills:

    • Advanced knowledge of the organizations ICT regulations, rules and procedures as well as systems and applications.

    • In-depth knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows, Linux, other apps), hardware and applications software and other office technology equipment. • Ability to develop and provide training. • Ability to correctly and promptly identify problems, develop solutions and resolve issues. • Takes responsibility to respond to service needs promptly and proactively. • Demonstrates a high degree of integrity, reliability and honors matters of confidentiality. • Ability to handle work quickly and accurately under time constraints. • Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.


    Core Values ▪ Commitment ▪ Diversity and inclusion ▪ Integrity Core competencies ▪ Communication (II) ▪ Working with people (II) ▪ Drive for results (II)

    For every Child, you demonstrate…

    UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

    The technical competencies required for this post are….

    View our competency framework at

    UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.


    Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

    * Qualified female candidates are strongly encouraged to apply

    ** Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

    *** The selection process may entail a written assessment prior to interview.

    **** Candidates will not be considered if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

    How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link

    Read more here:: ReliefWeb