Ireland: Programme Knowledge and Learning Adviser

By Concern Worldwide Organization: Concern Worldwide
Country: Ireland
Closing date: 21 Oct 2018

Job Title: Programme Knowledge and Learning Adviser.

Reports to: Director of Strategy, Advocacy and Learning.

Liaises with: SAL Technical Advisers, Regional Directors, Desk Officers, Emergency Directorate staff, Advocacy Team, Communications & Web teams, Country office programme staff. Other Concern functions and offices, as necessary on Knowledge Management. Alliance2015 counterparts.

Job location: Dublin with occasional travel to Concern’s countries of operation.

Pay Band: Pay Band 5: €44,669 – €52,552
Contract: Two year fixed term contract with possibility of extension.

Job Purpose: To support the design, development and implementation of high quality organisational learning and knowledge management functions, processes and systems in Concern.
Key Responsibilities:
Knowledge Management

  1. Facilitate and support the design, development and use of suitable knowledge management/sharing systems and their components.
  2. Keep up to date the Knowledge Exchange portal internally and on the Concern external website.
  3. Facilitate the development and production of the internal Knowledge Matters publication, a compilation of evidence and learning from Concern’s programme work.
  4. Assist in the quality assurance of programme evaluations
  5. Support the coordination and quality assurance of programme webinars.
  6. Produce any necessary guidelines for management and sharing of programme knowledge across Concern.
  7. Keep abreast of the latest developments in Knowledge Sharing, with a special focus on the development, humanitarian and advocacy work of international NGOs and keeping key manager informed of same.
  8. Support programme focused staff with advice related to compliance with GDPR.


  1. Incentivise and support the documentation of learning among Concern programme staff, through provision of guidance to home and field based programmes staff in accordance with adult learning, organisational learning and Results Based Management principles.
  2. Periodically, help to distil Concern learning through various types of filtering and distillation of learning, e.g. meta-analysis of evaluations or annual reports etc.
  3. Periodically and in conjunction with key advisers, help to distil external learning to get it into forms that render it more useful to programme teams in designing new programmes and writing up key proposals.


  1. Support the strategic management of research activities in Concern through coordination and support as required by key SAL managers, e.g. compilation list of research currently being undertaken, posting research outputs on the Knowledge Exchange, quality assurance of adherence to agreed processes etc.
  2. On request, assist in distilling learning from relevant research and share across the organisation.
  3. Support to the identification of key research questions and to the analysis of data from the research data Concern has gathered or has access to.


  1. Liaise with Alliance2015 partners and other organisations of significance for Concern and support sharing of information, research projects and other relevant initiatives in Concern’s interest.
  2. Serve as SAL liaison or contact point with Human Resources on areas such as induction and e-learning modules.
  3. Travel to Concern country offices to provide support in areas of expertise, depending of demand.

Skills and Experience Required:
• Educated to Master’s Degree level in Development/Humanitarian Studies or similar.
• Experience with systems of knowledge management and sharing in an international organisation, preferably an international NGO.
• In-depth knowledge of PM&E principles and systems, the Managing for Development Results and Results Based Management agendas and how these can be applied, especially in contexts of weak education levels.
• Understanding of humanitarian principles and practice and the implications of a humanitarian mandate.
• Strong analytical skills with ability to distil key findings and learning from longer documents, both Concern’s and external.
• Proven research skills and understanding of research methods.
• Strong writing skills with the ability to be clear, well-structured and succinct.
• Ability to be consistent and diligent in basic knowledge management tasks with minimum supervision and adhering to high standards of quality assurance/compliance.
• Proven ability to facilitate the generation, distillation and capture of learning for sharing and use by others.
• Excellent interpersonal communication skills and ability to operate as part of a team as well as working independently.
Excellent spoken and written English.

• At least two years working in developing countries or on support to developing country programmes.
• Experience working in an advisory role or function.
• Experience in a humanitarian context.
• Solid understanding of at least one ‘technical area’ from: food security, agriculture, nutrition, health, WASH or education.
• Knowledge of Data Privacy issues and GDPR regulations.
• Excellent written French.
• Experience of working with a range of Knowledge Management, INGOs and PM&E systems.
• Experience with relevant capacity building and skills development initiatives.

To apply: CVs should be submitted through our website at

Candidates must be legally entitled to work in Ireland at the time of application.
Concern is an equal opportunity employer and welcome applications from all section of the community.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.

Your Personal Data
During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.

Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).
Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.

By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists

In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them – so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.
For additional information please consult our web site or contact the Human Resource Division in our Head Office.

You have certain rights under data protection legislation. For more information on how to exercise those rights please visit

Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.

How to apply:

CVs should be submitted through our website at

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